TERMS OF SERVICE

Terms of Service

Effective Date: June 11, 2026

Terms of Service Charlotte Weight Loss and Wellness Clinic

Effective Date: May 28, 2026

Welcome to the website of Charlotte Weight Loss and Wellness Clinic. By using this website, submitting a form, requesting an appointment, or contacting us through this website, you agree to these Terms of Service. Please do not use this website if you do not agree with these terms.

Who May Use This Website

This website is intended for adults 18 years of age or older who live in the United States. By using this website, you confirm that you are at least 18 years old. Please do not use this website or submit any forms if you are under 18.

Medical Information

The information on this website is provided for general educational and informational purposes only. It is not medical advice, diagnosis, or treatment. It should not replace an evaluation by a licensed healthcare provider.

Please speak with a qualified healthcare provider about your medical history, medications, symptoms, treatment options, and whether a medical weight loss program is appropriate for you.

No Provider-Patient Relationship

Using this website, submitting a form, sending a message, or requesting information does not create a provider-patient relationship. A provider-patient relationship is only created after you have been formally evaluated by a licensed provider and accepted as a patient of the clinic.

Appointment Requests

Submitting an appointment request does not guarantee an appointment. Our team may contact you to confirm availability, scheduling, eligibility, and next steps. If your concern is urgent or time-sensitive, please call the clinic directly.

Telehealth Visits

We offer some visits by telehealth (video or phone) and some visits in person. Telehealth may not be appropriate for every patient or every visit. Your provider will decide whether a telehealth visit is suitable for your care.

To receive telehealth services, you must be physically located in a state where our providers are licensed at the time of your visit. You are responsible for being in an approved location during your visit and for having a working internet connection or phone. Telehealth depends on technology, and connection problems, delays, or interruptions can sometimes occur.

Telehealth is not for emergencies. If you are having a medical emergency, call 911 or go to the nearest emergency room.

Emergency Notice

This website and its forms are not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not use this website, contact form, text message, email, or online appointment request for emergency medical concerns.

Website Forms and Electronic Messages

When you submit information through this website, please provide accurate and complete information. Please do not use website forms to send emergency symptoms, urgent medical concerns, or information that requires immediate attention.

Please remember that email and text messages are not fully secure and are not encrypted. Avoid sending sensitive medical information through these methods. For private medical concerns, please call the clinic or speak with us through a secure method we provide.

SMS / Text Message Terms

If you choose to opt in, Charlotte Weight Loss and Wellness Clinic may send you SMS/text messages. Messages may include appointment reminders, scheduling updates, care-related notifications, clinic updates, or promotional messages if you separately choose to receive marketing messages.

You provide your consent to receive text messages through a form, checkbox, or written request, and your consent is collected separately for the types of messages you choose to receive. You do not have to agree to receive text messages in order to receive care, purchase services, submit a form, or use our services.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages at any time. You may reply HELP for assistance. Text messages are not encrypted, so please do not include sensitive medical details in a text.

Marketing Text Messages

Marketing or promotional text messages are optional. You may choose whether to receive non-marketing messages, marketing messages, both, or neither. Your SMS consent applies only to the type of messages you selected. You may opt out of marketing messages at any time by replying STOP. Mobile carriers are not liable for delayed or undelivered messages

Privacy

Your use of this website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, protect, and share information.

Third-Party Services and Links

This website may use or link to third-party services, including scheduling tools, CRM platforms, messaging platforms, payment processors, analytics tools, maps, or external websites. We are not responsible for the content, privacy practices, security, or policies of third-party websites or services that we do not control.

Website Content

We try to keep the information on this website accurate and current. However, website content may change and may not always be complete, current, or free from errors. Services, pricing, availability, eligibility, and appointment options may change without notice.

Website Ownership

This website and its content, including text, graphics, logos, images, and the clinic name, are owned by Charlotte Weight Loss and Wellness Clinic or used with permission. You may not copy, reproduce, republish, or distribute our website content for commercial purposes without our written permission. You may view and use the website for your own personal, non-commercial use.

No Guarantee of Results

Medical weight loss results vary from person to person. Information on this website does not guarantee any specific amount of weight loss, medication approval, insurance coverage, treatment outcome, or health improvement. Individual results depend on many factors, including medical history, treatment plan, medication response, lifestyle, adherence, and clinical judgment.

Payments, Insurance, and Pricing

Any pricing, payment, insurance, medication, or lab information on this website is provided for general informational purposes only and may change. Medication coverage, prior authorization, lab costs, visit costs, and out-of-pocket costs may vary by patient, insurance plan, pharmacy, and clinical situation. Please contact the clinic directly for the most current information.

Website Provided "As Is"

This website is provided on an "as is" and "as available" basis. As allowed by law, we do not make promises that the website will always be available, error-free, secure, or uninterrupted. Your use of the website is at your own risk.

Limitation of Liability

As allowed by law, Charlotte Weight Loss and Wellness Clinic is not responsible for damages or losses related to your use of this website, reliance on website content, inability to access the website, third-party links, or delays in electronic communication. This does not limit any rights you may have under applicable law.

Governing Law

These Terms of Service are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any dispute relating to this website or these terms will be handled in the state or federal courts located in Mecklenburg County, North Carolina

Severability

If any part of these Terms of Service is found to be invalid or unenforceable, the rest of the terms will remain in full effect.

Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date. If you continue using the website after changes are posted, that means you accept the updated terms.

Acceptance of These Terms

By using this website, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy.

Charlotte Weight Loss and Wellness Clinic
1220 Eastway Drive, Suite C
Charlotte, NC 28205

Phone: (980) 306-2060
Email: [email protected]

© Copyright Charlotte Weight Loss & Wellness Clinic, 2026.