Effective Date: May 14, 2026

Welcome to SOMA Steel Ladder Co.! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website or services.

1. Information We Collect

We may collect personal information that you voluntarily provide when you fill out forms, request inspections, contact us, or schedule services. This information may include your name, email address, phone number, property address, and any additional details related to your inquiry or building compliance needs.

In addition, we may automatically collect technical and usage information such as your IP address, browser type, device information, pages visited, and time spent on our website. We may also use cookies and tracking technologies to improve website performance and user experience.

2. How We Use Your Information

We use your information to provide, operate, and improve our services. This includes responding to inquiries, scheduling fire escape inspections, providing certification updates, processing requests, and communicating regarding your services.

Your information also helps us improve website functionality, customer support, and overall service quality to better meet compliance and safety requirements.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes.

Your information may only be shared with trusted service providers who assist in operating our business, such as website hosting, scheduling systems, communication platforms, or analytics providers, and only when necessary to perform those services.

We may also disclose information if required by law, to comply with legal obligations, or to protect our rights, property, or safety.

4. SMS/Text Messaging Consent

By providing your phone number and opting in through our website forms or communication channels, you agree to receive automated calls and text messages (SMS) from SOMA Steel Ladder Co. regarding inspections, scheduling, compliance updates, appointment reminders, and customer support communications.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

We do not share, sell, or disclose SMS opt-in data or consent information with third parties for marketing purposes.

5. Data Security

We take your data seriously and implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, misuse, or modification.

This may include secure servers, encrypted communication methods, and restricted access to sensitive information. However, no online platform can guarantee complete security, and users share information at their own risk.

6. Your Rights

You may have the right to request access to the personal information we hold about you, request corrections, or ask for your information to be deleted where legally permitted.

You may also opt out of receiving promotional or SMS communications at any time. To exercise your rights or submit a privacy-related request, please contact us using the information below.

7. Third-Party Links

Our website may contain links to external websites or services not operated by SOMA Steel Ladder Co. We are not responsible for the privacy practices or content of those third-party websites.

We encourage users to review the privacy policies of any external websites before providing personal information.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised effective date. We encourage users to review this policy regularly to stay informed about how we protect personal information.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

📧 Email: [email protected]
📞 Phone: 973-524-3907
🌐 Website: fireescapecompliance.com