Effective Date: 25th April 2026

Business Name: Elevure

Operated by: Ming Jun Kok

Contact Email: [email protected]

Jurisdiction: United Kingdom

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Client") and Elevure

("Company," "we," "us," or "our") and govern your access to and use of all coaching, consulting, digital products,

content, and associated services provided by the Company.

By purchasing, booking, accessing, or otherwise engaging with Elevure services, you acknowledge that you have

read, understood, and agree to be bound by these Terms.

You further confirm that:

- You are legally capable of entering into a binding contract.

- The information you provide is true, complete, and accurate.

- You accept full responsibility for your use of services, including eligibility and compliance with these Terms.

2. Description of Services

Elevure provides professional coaching and personal development services. These services may include, but are

not limited to:

- One-to-one coaching sessions

- Group coaching programs

- Online courses, digital downloads, templates, or masterclasses (including hosted on platforms such as

Skool)

- Messaging-based support via WhatsApp, email, or social platforms

- Audio and/or video recordings of sessions

- Access to community spaces or group calls

- Digital resource libraries, replays, and member content

The Company reserves the right to add, remove, modify, or discontinue any part of the service offerings at any

time, without notice.

3. Eligibility

By purchasing or accessing Elevure services, you confirm that:

- You are at least 18 years of age; or

- You otherwise have full legal capacity to enter into a binding contract in your country of residence.

It is your sole responsibility to ensure that you meet these eligibility requirements. By proceeding, you assume

all liability related to any false representation of your age, identity, or authority. The Company does not bear

responsibility for verifying user-provided information.

4. Payment Terms

All services, unless otherwise stated, must be paid for in full in advance of delivery.

- Payments are accepted via third-party payment providers, including Stripe, PayPal, GoCardless, or similar

platforms.

- By purchasing, you authorise the third-party payment processor to charge your chosen payment method.

Where applicable, payment plans must be honoured in full. Failure to complete payments may result in

immediate suspension or termination of services.

- Any fees charged by your payment provider (e.g. currency conversion fees, banking fees) are your

responsibility.

Invoices and receipts may be provided upon request.

5. Refunds and Cancellations

Due to the digital and time-based nature of the services offered, all sales are final and non-refundable by

default.

The Company may, at its sole discretion, issue a refund or credit in exceptional circumstances. Any such gesture

shall not be construed as an admission of liability or precedent for future cases.

Coaching Sessions:

- Sessions may be rescheduled with a minimum of 24 hours' notice.

- Sessions cancelled with less than 24 hours’ notice may be forfeited without refund.

- No-shows will be treated as completed sessions unless otherwise agreed.

Repeated cancellations or failure to comply with scheduling expectations may result in service suspension or

termination.

Pause and Continuity Policy

For 1:1 Coaching Clients Only:

Monthly payments cover access to up to four (4) private sessions, which should ideally be used within the same

billing cycle.

Clients may request to pause their coaching at any time. If a pause is requested after a billing cycle has started,

the remaining sessions from that cycle may still be used within the following 60 days.

Sessions do not roll over beyond this 60-day window unless explicitly agreed in writing. Clients are responsible

for scheduling their remaining sessions within that period. While Elevure will make every effort to accommodate

availability, preferred time slots cannot be guaranteed beyond the original billing cycle.

Digital Products & Online Courses:

All digital products, including downloadable guides, templates, audio programs, and online courses, are non-

refundable once purchased.

Access to online course material is typically granted for the lifetime of the course unless otherwise stated. No

pauses, refunds, or transfers are offered for digital product purchases.

If technical issues arise preventing access, Elevure will make reasonable efforts to restore access or provide an

alternative solution.

6. No Guarantees or Warranties

You acknowledge and agree that:

- Coaching is a collaborative process; your outcomes depend on your engagement, decisions, and

implementation.

- The Company makes no guarantees regarding specific outcomes, including (but not limited to) financial

results, emotional outcomes, personal or professional growth, or any measurable performance indicators.

- Testimonials or case studies shared by others are not a guarantee that you will achieve the same results.

The Company does not offer therapy, medical treatment, legal advice, or financial consultancy. You are

responsible for seeking appropriate external professional services where required.

7. Client Responsibilities

As a client or user of Elevure services, you agree to:

- Attend scheduled sessions promptly and prepared

- Maintain respectful and professional communication

- Honour confidentiality in any group or community setting

- Refrain from harassment, discrimination, or disruptive behaviour

- Provide accurate, truthful information at all times

- Assume full responsibility for your choices and actions

Violation of these responsibilities may result in the immediate suspension or termination of services without

refund.

8. Confidentiality

All one-to-one coaching sessions and client communications are treated as confidential and will not be

disclosed to third parties except in the following circumstances:

- Where disclosure is required by law

- Where there is risk of serious harm to you or another person

- Where you have given explicit written or verbal consent for limited disclosure (e.g. in content use)

In group settings, the Company expects all participants to uphold mutual confidentiality. However, the Company

cannot be held liable for breaches of confidentiality by other clients.

9. Use of Coaching Content in Public Materials

By participating in Elevure services, you grant the Company the right to use anonymised excerpts, quotes,

breakthroughs, or lessons from coaching sessions in public-facing content including but not limited to:

- Social media posts

- Marketing materials

- Podcasts

- Training programs

- Case studies

You will not be personally identified unless you provide explicit consent, which may be verbal (during a

recorded session) or written.

Where consent is not given, any content used will be stripped of names, personal identifiers, and business-

specific details.

10. Session Recording and Storage

All sessions may be audio and/or video recorded for the following purposes:

- Client review and playback

- Internal training and quality improvement

- Development of anonymised content or case examples

By proceeding with Elevure services, you consent to the recording and secure storage of such materials for

these purposes.

Recordings remain the intellectual property of the Company and may not be shared externally by the client

without written permission.

11. Intellectual Property

All Elevure content, frameworks, methods, recordings, templates, emails, downloads, and educational materials

are the exclusive intellectual property of the Company.

You are granted a non-exclusive, non-transferable licence to use materials for personal development only. You

may not copy, reproduce, distribute, repurpose, sell, or license any part of Elevure content without express

written permission.

12. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be held liable for any:

- Direct, indirect, incidental, or consequential damages

- Loss of profits, income, or opportunity

- Psychological distress, dissatisfaction, or perceived harm

- Business interruption, client loss, or missed opportunities resulting from the use of services

You agree to indemnify and hold harmless the Company against all claims, liabilities, damages, or expenses

arising out of your use or misuse of the services.

13. Force Majeure

The Company shall not be held liable for any delay or failure in performance caused by circumstances beyond

its reasonable control, including but not limited to:

- Natural disasters

- Acts of God

- War or civil unrest

- Internet or communication outages

- Global pandemics

- Government orders or restrictions

- Power or platform outages

- Personal illness or incapacity

In such events, reasonable efforts will be made to reschedule services or provide alternative arrangements.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the UK courts.

15. Updates to These Terms

The Company reserves the right to amend these Terms at any time. Any updates will be posted publicly and will

be effective immediately upon posting.

Continued use of services following updates constitutes your acceptance of the revised Terms.

16. Contact Information

For questions, concerns, or legal notices related to these Terms:

📧 [email protected]

End of Terms and Conditions