Frequently Asked Questions

Do I need to change my current phone number? Not at all. You keep the exact number printed on your van, business cards, and website. We simply set up a professional "safety net" number in the background. You just activate a "divert on busy" setting on your current phone, so the system only steps in to help when you are driving, on the tools, or asleep.

I already have an answering machine. Why do I need this? Answering machines don't text the customer back. When a customer gets your voicemail, they usually hang up and call the next tradesman on Google. LeadCatcher engages them instantly with a text message, making them feel looked after so they stop ringing your competitors while you are busy.

I usually answer my phone anyway. Is this really worth it? That is a great habit, but what happens when you are under a floorboard, talking to a supplier, or driving in a bad signal area?. Missing even one or two emergency calls a month could cost you £300 to £500+ in lost work. LeadCatcher is an affordable safety net for those exact moments.

I’m already flat out with work. Why do I need more leads? If you are extremely busy, you need LeadCatcher more than anyone. The system doesn't just catch leads; it acts as a filter. By finding out the customer's issue upfront, it vets the calls automatically so you can prioritise high-value emergency jobs and safely ignore the time-wasters.

Do customers get annoyed talking to an AI "bot"? People hate robotic call centres, which is why LeadCatcher doesn't sound like one. The system is trained on your specific business details—like your call-out fees and service areas—so the messages sound just like a busy tradesman or office manager firing off a quick, polite text.

What if a customer calls from a landline and can't receive texts? LeadCatcher has you covered. If someone calls from a landline, the system plays a professional greeting asking for their details, records their voicemail, transcribes it to text, and instantly pings the summary directly to your mobile app so you don't have to spend time listening to rambling messages.

Is it complicated or time-consuming to set up? There is zero homework for you. We handle 100% of the technical setup. We just need a quick chat to get your basic business details, and you will be fully live and catching leads within a few days.