Frequently Asked Questions

Do I need to change my current phone number? Not at all. You keep the exact number printed on your van, business cards, and website. We simply set up a professional virtual number in the background. You just activate a standard "divert on busy" or "no reply" setting on your current phone, so the system only steps in to help when you are driving, up a ladder, or already on a site survey.

I already have an answering machine. Why do I need this? Answering machines don't text the customer back. When a homeowner gets your voicemail, they usually hang up and call the next installer on Google to secure their funding. LeadCatcher engages them instantly via SMS, starting an automated qualification chat that stops them from ringing your competitors while you are tied up.

I usually answer my phone anyway. Is this really worth it? That is a great habit, but what happens when you are up a ladder, elbows deep under a sink, or driving through the Devon hills with no signal? Missing even one or two emergency call-outs or major project enquiries a month could cost you £500 to £5,000+ in lost revenue. LeadCatcher acts as an affordable safety net for those exact moments.

I’m already flat out with work. Why do I need this? If you are extremely busy, you need LeadCatcher more than anyone. The system doesn't just catch leads; it acts as an automated triage. By asking the customer about their specific issue and postcode upfront, it vets the enquiries automatically. This allows you to instantly spot the highly profitable, high-value jobs and safely ignore the low-paying time-wasters without spending hours on the phone.

Do customers get annoyed talking to an AI "bot"? People hate robotic call centres, which is why LeadCatcher doesn't feel like one. The system is trained on your specific business details—like your ideal installation criteria and local service areas—so the messages sound just like a helpful office manager or a busy installer firing off a quick, polite text on the go.

Is it complicated or time-consuming to set up? There is zero tech homework for you. We handle 100% of the backend setup. We just send you a quick onboarding form to grab your basic business profile and you will be live in as little as 30 minutes.