1. All Sales Are Final
All payments made toward the Usui Reiki Certification Course are non-refundable. This includes, but is not limited to:
deposits
partial payments
payment plans
paid-in-full registrations
fees already processed
No refunds will be issued for cancellations, withdrawals, scheduling conflicts, change of mind, missed sessions, failure to attend, or failure to complete the course.
2. One-Time Rescheduling Option
If you are unable to attend your scheduled training, you may request a one-time transfer to a future Reiki Certification Course offered by Cinnamon Brown LLC.
To be eligible for rescheduling:
your request must be submitted in writing
the request must be received at least 14 calendar days before the first day of training
the new training date must be selected within 6 months of the original course date
space must be available in the future course
Approved transfers are limited to one time only per enrollment.
3. Rescheduling Fee
A $50 rescheduling fee may apply to approved transfer requests. The new training date will not be confirmed until any applicable rescheduling fee is paid.
4. Late Cancellations, Same-Day Cancellations, and No-Shows
Requests made less than 14 days before the start of training are not guaranteed eligibility for transfer.
Participants who cancel on the day of training, fail to attend, arrive too late to participate meaningfully, or leave early may be considered a no-show or incomplete attendance. In these cases:
no refund will be issued
rescheduling may be denied
course access and certification eligibility may be affected
5. Emergency Exceptions
Serious illness, family emergency, or other significant unforeseen circumstances may be reviewed on a case-by-case basis. Any exception is granted solely at the discretion of Cinnamon Brown LLC and is not guaranteed.
If an exception is approved, it will generally be offered as a one-time transfer, not a refund.
6. Payment Plans
If you select a payment plan, you are responsible for completing all scheduled payments according to the agreed terms, whether or not you attend the training.
Failure to complete payment may result in:
loss of access to course materials or portal content
removal from the training roster
delay or denial of certification issuance
inability to reschedule into a future training until the balance is paid in full
7. Digital Content and Course Materials
Any digital materials included with your enrollment, including but not limited to:
pre-course modules
portal access
downloadable resources
videos
meditations
handouts
post-course integration materials
bonus content
are non-refundable, non-transferable, and for the registered participant only.
These materials may not be copied, shared, distributed, reproduced, uploaded, taught from, or used for unauthorized commercial purposes without written permission from Cinnamon Brown LLC.
8. Certification Requirements
Enrollment in the course does not automatically guarantee certification. Certification is contingent upon the participant meeting all course requirements, which may include:
full attendance
active participation
completion of required practice
completion of integration logs or assignments
completion of all financial obligations
Cinnamon Brown LLC reserves the right to withhold certification if course requirements are not met.
9. Organizer Cancellation or Rescheduling
If Cinnamon Brown LLC must cancel, postpone, or reschedule the training due to illness, emergency, low enrollment, venue issues, weather, or other unforeseen circumstances, participants will be offered one of the following:
transfer to a future training date, or
a refund of tuition paid for the canceled training
Refunds, if applicable, are limited to the amount actually paid for the training itself.
Cinnamon Brown LLC is not responsible for any non-refundable or incidental participant expenses, including but not limited to:
airfare
hotel
transportation
meals
childcare
lost wages
other travel-related costs
10. Right to Refuse or Remove Participation
Cinnamon Brown LLC reserves the right to refuse participation, remove a participant, or deny certification if a participant engages in disruptive, unsafe, inappropriate, or harmful behavior, violates course agreements, infringes on the learning environment, or misuses course materials.
In such cases, no refund will be issued.
11. Agreement to Policy
By completing your purchase, submitting payment, or enrolling in this course, you confirm that you have read, understood, and agreed to this Refund and Rescheduling Policy in full.