This Privacy Policy explains how FlowReplacements ("we", "us", "our") collects, uses, and protects personal information when you use our website, services, and communication channels.
FlowReplacements is a trading name operated by: Get Certain Limited
1. Information We Collect We may collect the following information: • Name • Email address • Phone number • Business name • Property or service-related information • Communication preferences • Any information submitted via our website forms, booking calendars, or SMS conversations
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2. How We Use Your Information We use your information to: • Respond to enquiries • Provide quotes and replacement-related services • Schedule inspections, surveys, or appointments • Send service updates, reminders, and notifications • Send SMS or email communications you have opted into • Improve our services and customer experience
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3. SMS & A2P Messaging Compliance By submitting your phone number through our website, forms, or booking systems, you consent to receive SMS messages from FlowReplacements related to: • Appointment confirmations • Service updates • Replacement project communication • Follow‑ups related to your enquiry Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP.
For help, reply HELP or contact us at [email protected]. IMPORTANT: Mobile information will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.
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4. Data Sharing We do not sell or rent personal data. We may share information only with: • Service providers necessary to deliver our services • Communication platforms (SMS/email providers) used solely for operational messaging • Legal or regulatory authorities when required by law
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5. Data Security We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, or disclosure.
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6. Data Retention We retain personal data only for as long as necessary to: • Fulfil the purpose it was collected for • Meet legal or regulatory obligations
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7. Your Rights You have the right to: • Request access to your data • Request correction or deletion • Withdraw consent at any time • Request that we stop communications To exercise these rights, contact: [email protected]
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8. Cookies Our website may use cookies for analytics and functionality purposes. You can control cookies through your browser settings.
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9. Third‑Party Links Our website may contain links to third‑party websites. We are not responsible for their privacy practices.
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10. Contact Information If you have any questions regarding this Privacy Policy or your data, please contact: