Privacy Policy
Effective Date: 12/23/2025
At Luna HVAC, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an HVAC service estimate, or engage with our team in Marina, CA. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect several types of information to better serve your home comfort needs, including:
Personal Identification Information: Name, service address in the Marina area, email address, and phone number.
Technical Information: IP address, browser type, and browsing habits collected through cookies.
Usage Data: Information on how you interact with our service pages (e.g., AC Repair, Ventilation, or Insulation).
Property Information: Details regarding your current HVAC system and home layout provided during estimate requests.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide HVAC diagnostics, installations, and maintenance.
Communication: To send service reminders, appointment confirmations, and project updates.
Improvements: To enhance our website functionality and local service offerings.
Compliance: To meet legal and safety obligations required for contractors in California.
3. Information Sharing and Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as specialized ventilation or electrical partners, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Legal Obligations: We may disclose your information when required by law in response to subpoenas, court orders, or legal processes.
4. Data Security
We are committed to protecting your personal information. We use industry-standard security measures to safeguard your data from unauthorized access. While we strive for 100% security, please be aware that no transmission over the internet is completely immune to risk.
5. Your Rights
As a resident of California, you have the right to access, correct, or delete your personal information. You may also withdraw consent for data processing at any time by contacting our Marina office.
Depending on your location, you may have certain rights regarding your personal data, including:
The right to access, correct, or delete your personal information.
The right to object to or restrict the processing of your data.
The right to withdraw consent for data processing where consent is the legal basis.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
LUNA HVAC: