Clinical Exam Experts — Legal Policies

Privacy Policy — Clinical Exam Experts

1) Who We Are

Clinical Exam Experts (“Company,” “we,” “us,” or “our”) provides clinical exam preparation, scheduling, staffing coordination, training, and related services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, engage with our services, or communicate with us (including SMS/MMS).

2) Scope

This Policy applies to information we collect online (websites, forms, chat, SMS/MMS, email) and offline (phone, events), and from third parties acting on our behalf. If you are covered by specific notices (e.g., a HIPAA Notice of Privacy Practices), those will govern where applicable.

3) Information We Collect

• Identifiers & Contact Data: name, email, phone, address, company, job title.
• Account & Verification Data: username, credentials, security tokens.
• Transactional & Payment Data: service history, invoices; payment instrument data is processed by our PCI‑compliant payment processors (we do not store full card numbers).
• Communications: emails, calls, SMS/MMS content (including message metadata such as timestamps, delivery status).
• Usage & Device Data: IP address, browser type, pages viewed, referral URLs, cookie IDs, device identifiers, approximate location (from IP).
• Preference Data: marketing preferences, consent choices.
• Healthcare‑Related Data (if applicable): We avoid collecting Protected Health Information (“PHI”) unless expressly required for service delivery under appropriate agreements (see HIPAA below).

4) Sources of Information

• Directly from you (forms, email, phone, SMS/MMS, chats).
• Automatically via cookies, pixels, SDKs, and similar technologies.
• From service providers and partners (e.g., analytics, communications).
• From publicly available sources, where lawful.

5) How We Use Information

Service Delivery: provide, operate, support, and improve our services.

Communications: respond to inquiries; send service updates, transactional messages, and (with consent where required) marketing via email or SMS/MMS.

Security & Fraud Prevention: protect accounts, enforce terms, detect misuse.

Compliance: meet legal obligations, exercise or defend legal claims.

Analytics & Personalization: measure site performance; tailor content.

Legal Bases (EEA/UK): performance of a contract; legitimate interests (e.g., service improvement, security); consent (e.g., marketing/SMS where required); legal obligation.

6) Cookies and Tracking

We use cookies and similar technologies for essential functionality, analytics, preferences, and (if enabled) advertising. See our Cookie Policy below for details and your choices.

7) Sharing and Disclosure

• Service Providers/Processors: hosting, analytics, communications (including SMS/MMS platforms), payment processing, IT/security, support.
• Professional Advisors: auditors, lawyers, accountants.
• Legal/Compliance: if required by law, regulation, subpoena, or to protect rights, safety, and property.
• Corporate Transactions: in connection with mergers, acquisitions, financing, or sale of assets (subject to appropriate safeguards).

We do not sell PHI. We do not “sell” or “share” personal information for cross‑context behavioral advertising where prohibited by law. Where “sale” or “share” may occur under state privacy laws, you can opt out (see Your Privacy Rights).

8) Retention

We retain personal information only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

9) Security

We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls). No method of transmission or storage is 100% secure.

10) International Data Transfers

If you access our services from outside the country where our systems are hosted, your data may be transferred internationally. Where required, we use lawful transfer mechanisms (e.g., Standard Contractual Clauses).

11) Your Privacy Rights

• Access, correct, or delete personal information.
• Object to or restrict certain processing.
• Port your data.
• Withdraw consent where processing is based on consent.
• Opt out of targeted advertising, sale, or sharing (CA/other US state laws).

Submit requests at: [email protected]. We will verify your identity consistent with applicable law. You may designate an authorized agent where permitted.

California (CCPA/CPRA): You have rights to know, delete, correct, opt out of sale/share, and limit use of sensitive personal information. Use our “Do Not Sell or Share My Personal Information” link in the footer.

EEA/UK: You may contact your data protection authority. Our EU/UK representative (if appointed): [Name/Contact].

Philippines (DPA 2012) (if applicable): You may contact the National Privacy Commission and/or our Data Protection Officer.

12) Marketing Communications & SMS/MMS

• Email and SMS/MMS marketing are sent with consent where required.
• You can unsubscribe from emails via the link in each message.
• SMS/MMS: Text STOP to opt out; text HELP for help. Message frequency varies. Message and data rates may apply. See SMS/MMS Terms in our Terms of Service.

13) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it.

14) HIPAA and Health Information (if applicable)

If and when we handle PHI for covered entities or business associates, we do so under a Business Associate Agreement (BAA) and in accordance with HIPAA. For activities not involving PHI, this Privacy Policy applies. To request a BAA, contact [email protected].

15) Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new effective date. Material changes will be notified where required.

16) Contact Us

Clinical Exam Experts LLC
1 River St, Gallipolis Ohio, 45631
Email: [email protected] • Phone: +1 888-886-3304

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Terms of Service — Clinical Exam Experts

1) Acceptance of Terms

By accessing or using our website, products, or services (“Services”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Services.

2) Eligibility & Accounts

You must be at least 18 and have capacity to contract. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3) Description of Services

We provide clinical exam preparation, scheduling, staffing coordination, training, and related services. We may modify or discontinue features at any time, with or without notice, as permitted by law.

4) Acceptable Use

• Do not violate laws, third‑party rights, or these Terms.
• Do not upload or transmit malware, spam, or unlawful content.
• Do not attempt to access non‑public areas or interfere with security.
• Do not use the Services to collect, process, or transmit PHI without our prior written agreement (e.g., BAA) where required.

5) No Medical or Legal Advice

Content is for informational and educational purposes only and is not medical, legal, or professional advice. Always seek qualified professionals for advice specific to your situation.

6) Fees, Billing, and Refunds (if applicable)

Fees and billing terms will be presented at purchase or in an order form. Taxes may apply. Refund Policy: All fees are non‑refundable except as required by law, unless otherwise stated in an order form.

7) SMS/MMS Messaging Program Terms (A2P 10DLC)

• Opt‑In: via website forms, checkboxes, SMS keyword, or other channels we provide. Consent is not a condition of purchase.
• Program Description: Messages may include appointments, reminders, service updates, account alerts, and/or marketing promotions.
• Frequency: Message frequency varies; typically 4/mo for marketing; appointment alerts as needed.
• Opt‑Out: Text STOP to our sending number to cancel at any time.
• Help: Text HELP for help or contact [email protected] / +1 888-886-3304.
• Message & Data Rates: May apply.
• Carriers: Supported carriers may vary and are not liable for delayed or undelivered messages.
• Eligibility: Must be the account holder or have authorization for the phone number provided.
• Data Use: Personal data collected in connection with the messaging program is processed per our Privacy Policy.
• E‑Sign Consent: By providing your phone number and opting in, you consent to receive texts via automated technology.

8) Third‑Party Services

We may integrate with third‑party services (e.g., communications, analytics, payments). Their terms and privacy policies govern your use of those services.

9) Intellectual Property

All content, trademarks, logos, and software are owned by us or our licensors and are protected by IP laws. You receive a limited, non‑exclusive, non‑transferable license to use the Services per these Terms.

10) Feedback

If you submit feedback or suggestions, you grant us a worldwide, royalty‑free, perpetual license to use them without restriction.

11) Disclaimers

Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non‑infringement. We do not warrant that the Services will be uninterrupted or error‑free.

12) Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the Services. Our total aggregate liability will not exceed the amounts you paid us for the Services in the 12 months preceding the claim.

13) Indemnification

You agree to indemnify, defend, and hold harmless Clinical Exam Experts LLC and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Services or your violation of these Terms or applicable laws.

14) Governing Law; Dispute Resolution

These Terms are governed by the laws of Ohio, without regard to conflict of laws rules. Any disputes will be resolved in the courts of Ohio (or, if designated, via binding arbitration per mutually agreed rules) with a class action waiver.

15) Termination

We may suspend or terminate access for any violation of these Terms or as required by law. You may stop using the Services at any time. Certain provisions survive termination (e.g., IP, disclaimers, limitations, indemnity).

16) Changes to Terms

We may update these Terms from time to time. Continued use after changes are posted constitutes acceptance of the revised Terms.

17) Contact

Questions about these Terms? Contact: [email protected] or +1 888-886-3304.

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Cookie Policy — Clinical Exam Experts

What Are Cookies?

Cookies are small files placed on your device to help operate and improve the site. Similar technologies include pixels, tags, and local storage.

Types of Cookies We Use

• Strictly Necessary: enable core site functions (security, log‑in).
• Performance/Analytics: help us understand usage (e.g., pages visited).
• Functional: remember preferences (e.g., language).
• Advertising (if used): deliver and measure ads; personalize content.

Your Choices

• Cookie Banner/Settings: Manage preferences via our cookie settings tool.
• Browser Controls: You can block or delete cookies via your browser settings; functionality may be affected.
• Do Not Track: Our services may not respond to DNT signals; use the cookie settings and opt‑out tools provided instead.

Changes & Contact

We may update this Cookie Policy. Questions? [email protected].

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