Terms and Conditions
Initial consultation Agreement: Is a Client assessment and/or Document drafting service scope between a Member and his/her Client, or the Client’s Designate, which provides a written record of the purpose, fee, and date of said advice, and which is signed by both the parties.Payment Agreement: A contract between the Member and the Client that sets out the terms of the business arrangement between them.
Responsibilities and Commitments :Jomjop LLC follows all the Codes of Professional Ethics and shall deliver timely and diligent services as mutually discussed and stated in the agreement with the Client.
Government fees are imposed by the immigration authorities or the Government of the United States of America.Payments are to be made directly by the client to the respective institution or association like NVC, USCIS, U.S. Courts, Airlines, Biometrics, Translation fees, Notary fees, Etc….Payment for other document evaluations and reports made by our affiliates or by third-party partners.Payment for creating a business establishment plan or other documents required for the continuation of our agreed-upon casework.Travel expenses like flight tickets, transportation, accommodation, lodging, food, etc.Expenses related to appearing for an interview on behalf of our customers.Any bank-related charges or currency conversion fees involved in the transfer of feesAny fees related to the transfer of funds to and from the USA.Any settlement services on arriving in the USA.
Bills/Invoice: Invoices will be as per the terms and conditions mentioned in the client’s Retainer Agreement. All bills/invoices shall be sent to the Client by email. Hard copies can be provided if requested by email by the Client. All invoices shall comprise of:
Client’s name and address,A list of services provided to the client,The date(s) the services were rendered andThe total fees and applicable taxes payable to the member for the services rendered.
Frequency of Invoice: Jomjop LLC shall email the invoice to the Client when it is due. Mode of Payment: Payment can be made through Bank/wire transfer in USD according to the invoice and account details mentioned therein. Cash App, Venmo, Paypal Orange Money, Send Wave, Mastercard, and Visa can also be accepted with prior intimation upon approval of Miss Bineta Diop. Payment due date: All payments shall be due within 2 weeks from the date of invoice. An additional 2 weeks may be provided under special circumstances and upon request sent by email. Changes in fees: Any changes made in the immigration department/government fees will be informed in advance. Refund Policy: The client understands and accepts that all immigration status is granted by the USCIS and the US government. The time needed for processing the application is at the sole discretion of the US government. No fees will be refunded in case the application gets rejected by the Immigration Department. Any fee paid for unused services as per the retainer agreement shall be refunded in USD within 30 days from the due date.
Confidentiality :Jomjop LLC maintains a high degree of security for electronic communication and information storage. It shall not divulge any information or documents to any third party without the client’s prior consent or if demanded by the Council or required under law. Client File Management Policy :
Jomjop LLC's Client file management policy is as per the Company File Management Regulations and shall adhere to the following:
Build and preserve an easy, brief, and simple process to create, track, store, recover files, maintain the security of the content, and follow guidelines to close, retain, and dispose of files. Storing the main and backup documents in hard copies and soft copies: hard copies are stored safely in lockers and soft copies in office hard drives and on an encrypted cloud server. Preserve the latest and right records of the Client and all shared Client files to an authorized representative.
Jomjop LLC shall ensure that:
The client’s initial process will commence with signing the agreement and creation of a file, labeled with a JJC number.Jomjop LLC maintains photocopies of all agreements including initial consultation agreements, retainer agreements, supporting documents client property, billing documents, copies of the correspondences with or concerning the client, his/her appointed representative, copies of the written authorization from the client about his/her appointed representative, copies of documents that have been drafted by or on behalf of the client and copies of all applications submitted by or on behalf of the client for immigration or citizenship.Jomjop LLC agrees to secure all the physical property of the client in a secured manner and location, to ensure client confidentiality and to prevent damage or misplacing it.
Jomjop LLC shall ensure at the time of closing a client file that there are no pending or outstanding payments between the client/appointed representative and Jomjop LLC. All documents will be returned to the client and written acknowledgement will be received from them for the same. The retention period of a client file shall be 1-year post-closure from the time the file is declared closed.
Jomjop LLC shall ensure that the following adherence are complied with for storing and returning client property:
Client files are stored separately and are easily distinguishable from office records/files. Account for the client property within 14 calendar days from the time it was demanded by the client and handed over within 30 calendar days. If it is not possible to adhere to the timelines, Jomjop shall negotiate an achievable timeline. Securely hand over the client file to the client after the termination of the retainer agreement.
When transferring a Client file, Jomjop LLC shall ensure:
to abide by the Code of Professional Ethics under Article 11.5, in the event of withdrawal of service, while returning the Client property to the Client or his/her appointed representative.Cooperate with the successor to ensure a smooth transition, for the benefit of the client.
Jomjop LLC shall be sensitive while destroying the client files as per Article 10 and ensure:
Jomjop LLC shall place absolute emphasis on:
Maintaining client confidentiality at all times.Protecting client’s personally identifiable information along with all the documents.
The retainer agreement will be considered terminated:
Upon completion of tasks identified in the agreement.Material changes occur to the client’s application or eligibility making it impossible to proceed with services detailed in the retainer agreement.
Discharge or Withdrawal of Representation :
If the client discharges representation and terminates this agreement in writing or orally, then:
Any unearned fees or disbursements received from the Client will be refunded at the discretion of Jomjop LLC.Any outstanding fees or disbursements will be paid to Jomjop LLC by the Client.
If Jomjop LLC withdraws representation and terminates this agreement in writing, then:
Any unearned fees or disbursements received will be refunded to the Client.Any outstanding fees or disbursements will be paid by the client to Jomjop LLC.
At the time of withdrawal or discharge, Jomjop LLC shall provide an invoice to the Client, detailing all services that have been provided or for the time spent on the Client’s file.