Front Desk & Leadership Summit - 2026
March 5-6, 2026 | St. George, Utah
One registration. Your entire team.
Two powerful days.
This March, we're hosting a two-day, dual-track event designed to align the two most influential forces in your practice: your front desk team and your leaders and managers.
For the first time, your team will train at the same time, under the same vision — but in two focused rooms, each led by an expert dedicated to that role.
HOW IT WORKS
Room One: Front Desk Excellence
Led by Sarah Grace
Your front desk is the first impression of your clinic. It sets the tone, shapes the experience, and quietly determines your outcomes.
In this room, Sarah will work directly with your front desk team on the skills, systems, and confidence needed to turn daily interactions into results.
Room Two: Leadership and Management
Led by Morgan Hutchings
In the second room, owners, leaders, and managers will be working with Morgan on leadership clarity, accountability, communication, and the systems that allow teams to execute without constant oversight.
Same building. Same vision. Different focus — exactly where it's needed.
WHY THIS MATTERS
Most practices try to fix problems one group at a time.
They train the front desk… then hope leadership changes catch up.
Or they train leaders… then wonder why execution doesn't follow.
This event solves that.
While your front desk is learning how to execute, your leaders are learning how to lead.
The result is alignment, not confusion.
WHAT YOU'LL LEARN
Front Desk Excellence
With Sarah Grace
Creating exceptional first impressions
Phone confidence and call conversion
Converting walk-ins into scheduled appointments
Review generation that supports visibility and SEO
Referral conversations that feel natural and effective
Warranty and upgrade conversations handled professionally
Organization, flow, and consistency at the front desk
Thinking like producers, not just task-doers
Leadership Track
With Morgan Hutchings
Leadership psychology and emotional intelligence
Accountability without micromanagement
Clear roles, expectations, and communication
Aligning daily behavior with practice priorities
Building teams that execute without constant pressure
Creating a culture that supports growth and profitability
Scaling without burnout
ONE REGISTRATION FOR THE ENTIRE TEAM.
Bring Your Front Desk | Bring Your Managers | Bring Your Leadership Team
Built-In Connection (AND FUN)
Growth doesn't happen in isolation.
That's why we've also built in time for:
Axe throwing
Great meals
Coffee trips
And yes… a few furry animals 🐾
Your team will leave aligned, energized, and connected.
Align Your Vision. Know How to Lead. Execute with Confidence.
TESTIMONIALS
What our Trainees Say About Us
Nashlea Brogan, Au.D.
Bluewater Hearing
Jane Kaner
Brooklyn Audiology
Laura Vinopal, Au.D.
Professional Hearing Care
