Terms of Service
1. Acceptance of Terms
By using Pet DNA Plus (“Service”), you agree to comply with these Terms. If you do not agree, please discontinue use immediately.
2. Description of Service
Pet DNA Plus provides at-home DNA test kits for pets, plus an AI-driven wellness platform that offers breed, trait, health, and nutrition insights.
3. Eligibility
You must be at least 18 years old to purchase kits or create an account.
4. Account Responsibilities
You are responsible for maintaining confidentiality of your account credentials and for all activity under your account.
5. User-Provided Data
You may submit personal, pet, and genetic information. You grant Pet DNA Plus the right to process this data to provide services.
6. Purchases & Subscriptions
Pricing is displayed at checkout. All payments are due in full unless otherwise stated.
7. Intellectual Property
All trademarks, designs, code, and content belong to Pet DNA Plus. You may not copy or redistribute them without permission.
8. Disclaimer
The Service is provided “as-is” without warranties. Information provided is for educational purposes and is not veterinary advice.
9. Limitation of Liability
Pet DNA Plus shall not be liable for indirect, incidental, or consequential damages.
10. Termination
We may suspend or terminate your account if you violate these Terms.
11. Changes to Terms
We may update these Terms at any time. Updates will be posted on the website.
12. Governing Law
These Terms are governed by the laws of Washington State, USA.
Contact:
📧 [email protected]
📍 450 Alaskan Way S., Suite 200, Seattle, WA 98104
📞 (877) 738-3620
Privacy Policy
1. Information We Collect
Personal: Name, email, phone, address.
Pet Data: Species, breed, health info.
Genetic Data: DNA samples from kits.
Technical: IP address, device type, cookies.
2. How We Use Your Data
Process orders and deliver services.
Provide personalized wellness insights.
Send updates, marketing, and promotions.
Improve products and user experience.
3. Sharing Your Data
We share data with:
Service providers (labs, hosting, analytics).
Partners (with your consent).
Legal authorities (if required by law).
4. Cookies & Tracking
We use cookies to:
Remember preferences.
Measure site traffic.
Improve performance.
You can disable cookies in your browser settings, but some features may not work.
5. GDPR (EU/UK)
If you are in the EU/UK:
You have rights to access, correct, delete, and download your data.
You may withdraw consent at any time.
Data is stored in the U.S.; by using our services, you consent to this transfer.
6. CCPA (California)
California residents may request:
Disclosure of collected data categories.
Deletion of personal data.
Opt-out of data selling (we do not sell personal data).
7. Security
We use encryption and secure servers. No method is 100% secure, so we cannot guarantee absolute safety.
8. Children’s Privacy
We do not knowingly collect information from children under 13.
9. Retention
We keep your data for as long as needed to provide services or as required by law.
10. Contact
📧 [email protected]
📍 450 Alaskan Way S., Suite 200, Seattle, WA 98104