1. Premier Professional Conduct

At HealthyMe2Be, we pride ourselves on providing an unparalleled client experience rooted in professionalism, warmth, and exceptional service. Our team members are dedicated to presenting themselves and their work with the highest standards of quality. • Impeccable Personal Presentation: Our staff members are committed to maintaining a polished and professional appearance. Uniforms (if provided) are always kept clean and neat, while hairstyles are groomed to reflect the sophistication of our brand.

• Mobile Device Etiquette: We understand that our clients deserve our undivided attention. Mobile devices are kept on silent or vibrate mode and used only during designated break times or when absolutely necessary, such as emergencies or professional recording.

• Client Interaction with Excellence: Every client is treated with the utmost respect and courtesy. Our team listens attentively to client needs, addresses any concerns promptly, and consistently strives to exceed expectations, making each visit a positive and memorable experience.

2. Premier Cleanliness and Hygiene Standards

At HealthyMe2Be, we know that a clean and hygienic environment is fundamental to client comfort and safety. Our commitment to hygiene is unwavering, ensuring that every client feels relaxed and cared for.

• Meticulous Workstation Maintenance: Each staff member takes pride in maintaining an immaculate workspace, ensuring tools and surfaces are thoroughly disinfected between clients. This commitment to cleanliness guarantees a fresh and inviting experience for every guest.

• Welcoming Shared Spaces: Our common areas—including restrooms, waiting areas, and break rooms—are always kept pristine. We maintain a pleasant environment that reflects our dedication to client well-being and comfort.

• Rigorous Sanitation Protocols: We adhere to all industry standards, practicing regular handwashing and using personal protective equipment as necessary. Our team prioritizes your safety and well-being with every service.

3. Appointment and Cancellation Policy

Our goal at HealthyMe2Be is to provide our clients with the utmost convenience and flexibility while maintaining fair policies that respect everyone’s time.

• Deposits for Quality Assurance:

• A 50% non-refundable deposit is required when booking à la carte services, ensuring your spot is reserved and ready for premier care.

• A 25% non-refundable deposit is required when booking packages, allowing us to prepare and deliver the best experience.

• These deposits are applied to the total service fee, demonstrating our commitment to delivering exceptional value.

• Consent and Liability Forms:

• Mandatory Documentation: To ensure a smooth and efficient appointment experience, clients are required to complete all consent, liability, and other necessary forms prior to their appointment.

• Submission Deadline: These forms will be made available at the time of booking and must be completed at least 24 hours before the scheduled appointment.

• Rescheduling Policy: Failure to complete the required forms ahead of time will result in the need to reschedule the appointment, as the completion time is not built into the service duration.

• This policy ensures that we can dedicate your appointment time solely to delivering our premier services without delays.

• Respect for Your Time: We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients seeking our signature services. Cancellations made with less than 24 hours’ notice will result in a forfeited deposit.

• No-Show Policy: Failure to attend a scheduled appointment without notice results in the loss of the deposit. Repeat no-shows may require full payment in advance for future bookings, as our time is devoted to delivering premier care to each guest.

4. Premier Client Etiquette

Your time and comfort are our top priorities at HealthyMe2Be. To ensure an enjoyable experience for everyone, we ask that clients observe the following etiquette:

• Punctuality Matters: Arriving on time ensures that we can deliver your full experience without rushing, allowing us to maintain our standard of excellence.

• Safeguard Your Belongings: While we take pride in maintaining a safe environment, we encourage clients to keep personal items with them. HealthyMe2Be is not responsible for lost or stolen items.

• Child and Pet Policy: For safety and comfort, children and pets are not permitted in the salon unless they are receiving services. Service animals are always welcome.

5. Emergency Procedures

The well-being of our team and clients is paramount. In case of illness or accidents, our team members take immediate and responsible action to ensure safety and proper documentation.

• Illness Protocol: Staff members who feel unwell are encouraged to notify management promptly to maintain a healthy environment for all.

• Accident Reporting: Any incidents are reported and documented without delay to ensure appropriate care and response.

6. Social Media Policy

Social media is an extension of the HealthyMe2Be brand, and we use it to showcase the outstanding quality and results we deliver.

• Professional Representation: Our staff members are encouraged to promote their work while upholding the integrity and professionalism of our brand.

• Client Consent and Privacy: We respect client privacy at all times. Photos or videos of clients are only shared with prior consent.

• Branded Content: All social media posts should include official HealthyMe2Be hashtags and tag our business page to maintain consistency and recognition.

• Positive and Respectful Conduct: Any internal concerns or disputes are addressed privately with management, never on social media.

By upholding these principles and policies, HealthyMe2Be ensures that every client receives premier service in a welcoming, professional, and pristine environment. Thank you for your continued trust and support. Management reserves the right to amend these policies as necessary.