Terms & Conditions
Last Updated: December 4, 2025
Welcome to GoldSpeakers. By accessing or using our website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy.
Agreement to Terms
By accessing this website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.
Changes to Terms
We can change the Terms at any time without notice. The changes become effective immediately when posted on this page. If you continue using the website after a Change, you accept the Change.
Use of Our Website
Permitted Use
You may use our website for lawful purposes only, including:
Learning about our leadership advisory and consulting services
Accessing resources, articles, and educational content
Contacting us for inquiries or service requests
Registering for programs, webinars, or newsletters
Engaging with our content and community
Prohibited Activities
You agree NOT to the following:
Use the site for any illegal purpose or unauthorized use.
Violate any laws, regulations, or intellectual property rights of others.
Disseminate computer viruses, malware, or other harmful code.
Attempt to intrude or circumvent the security systems of the site.
Collect, harvest, or scrape information from the site using automated means.
Impersonate another person or entity.
Upload, transmit, or otherwise distribute any material that is offensive, defamatory, or otherwise inappropriate.
Interfere with the operation of the site.
Use the site to create spam, harass, annoy, or otherwise cause distress to another person.
Reverse-engineer, decompile, disassemble or otherwise attempt to discover the website's source code or any part thereof.
Failure to abide by these terms may result in immediate termination of your access to the site.
Our Content
All content on the GoldSpeakers website belongs to us or is licensed for our use. This includes everything from written articles and graphic images to logos, designs, videos, audio files, and multimedia content. It also covers the software, programming code, and functionality that makes the website work, as well as our proprietary frameworks, methodologies, and tools. Our trademarks and brand elements are also protected. All of these materials are safeguarded by copyright, trademark, and other intellectual property laws at the local, state, and federal levels.
Your Limited License
We give you a limited, personal license to use our website content in specific ways. You're welcome to access and view our materials for your own personal, non-commercial use, download any resources that we've specifically made available for download, and share our content using the social sharing tools provided on the site. However, there are important restrictions you need to follow. You cannot reproduce, distribute, or republish our materials without getting our written permission first.
You're not allowed to use our content for any commercial purposes unless we've given you written approval. You also cannot modify, adapt, or create new works based on our materials, and you must not remove any copyright notices or other ownership markings from anything you download or view.
Your Content
If you submit content to our website (e.g., comments, testimonials, feedback):
You retain ownership of your content
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content for business purposes
You represent that you have the right to submit the content
You agree that your content does not violate any third-party rights
Services and Programs
Leadership Advisory, Facilitation and Consulting Programs help to support Coach Clients in improving their leadership ability and effectiveness.
While Coach and our team provide descriptions of the services offered via the Coach Canada website; each service can be specifically tailored to meet the needs of our Coach Clients as the business environment is constantly changing.
No Guarantee of Results
Although we make every effort to provide high-quality leadership advisory services, we cannot make any guarantees regarding the outcome of our services. Many factors will influence the success of our advisory services, including but not limited to, the level of participation and support provided by the client, the quality of the client’s execution of the plan and unforeseen external influences.
Client Responsibilities
When engaging our services, clients are responsible for:
Providing accurate information
Participating actively in programs
Implementing recommended strategies
Communicating concerns or challenges promptly
Payments and Refunds
Payment Terms
When making an order or reserving a service/program, we require payment at the time of booking unless mutually agreed otherwise. Payment information includes pricing as displayed on our website and listed in our service agreement; these are considered the acceptable methods of payment. Prices can change at any time and without notice; however, once services are booked and confirmed via contract, the price published for those services will be the same as originally established.
Refund Policy
The conditions of the refund policy depend on which service was provided to you;
Consulting Services: Refunding is available only if we were unable to deliver services as agreed upon;
11 – Your Responsibilities
You are solely responsible for complying with all laws applicable to your business activities.
Programs or Courses: Not all programs or courses are eligible for a refund as it depends on the specific terms of the program;
Digital Products: Digital Products are usually non-refundable after accessing them or downloading them.
Refund Requests must be made in writing within the timeframe outlined in your Service Agreement and will be assessed on an individual basis.
Cancellations
Cancellation policies vary by service. Please refer to your service agreement or contact us for details. Late cancellations may incur fees.
Third-Party Services
This site may contain links to or offer integration with third-party services (for example, payment processors, scheduling tools, social media platforms, etc.). You acknowledge that your usage of any third-party service will be subject to the terms and conditions of the third party. We are not responsible for any content or services that may be provided through a third-party service.
Disclaimers and Limitations
Our website and content are provided "as is" without warranties of any kind, either express or implied, including but not limited to:
Website "As Is"
Accuracy, completeness, or reliability of content
Uninterrupted or error-free operation
Freedom from viruses or harmful components
Fitness for a particular purpose
Professional Advice Disclaimer
Content on our website is for informational and educational purposes only. It does not constitute:
Professional advice (legal, financial, medical, or otherwise)
A substitute for consulting with qualified professionals
An endorsement of specific strategies for your situation
Always seek appropriate professional guidance for your specific circumstances.
Limitation of Liability
To the fullest extent allowed by law, GoldSpeakers, along with its owners, employees, and partners, cannot be held responsible for various types of damages that might occur. This includes any direct or indirect damages, as well as any consequential or incidental losses you might experience.
We're also not liable for lost profits, lost revenue, lost data, or missed business opportunities. If you're unable to use our website or if you use it in an unauthorized way, we cannot be held responsible for any resulting damages. Similarly, we're not liable for problems caused by errors or missing information on our website, or for any unauthorized access to your information or confidentiality breaches caused by third parties. In any case, our total liability to you is limited to the amount you've actually paid us for our services during the twelve months before you file a claim.
Indemnification
You agree to indemnify and hold harmless GoldSpeakers from any claims, damages, losses, or expenses (including legal fees) arising from:
Your violation of these Terms
Your misuse of the website
Your violation of any third-party rights
Your content submissions
Confidentiality
Our Commitment
We respect the confidential nature of information shared during consulting engagements. We will:
Keep client information confidential
Use information only for providing services
Not disclose sensitive information without permission
Your Responsibility
If you access confidential information through our services, you agree to keep it confidential and use it only as authorized.
Force Majeure
Under no circumstances will we be held accountable for failing to fulfill our obligations because of conditions that are outside of our reasonable control. Examples include, but are not limited to, the following:
- Natural disasters.
- War, terrorism or civil disorder.
- Government actions or legislation.
- Labor strikes or disputes (including union actions).
- Major technical failures or loss of internet service.
- A public health emergency (such as a pandemic).