Book An Appointment

Frequently Asked Questions

How long does the cleaning take?

The cleaning process for each room/area usually lasts around 20 minutes. Setup time typically ranges from 10 to 20 minutes, depending on the proximity of our truck-mount to your home. If street parking is not available nearby, please inform our office, and we can provide a portable unit for cleaning areas above the second floor, using an elevator if necessary. We generally schedule appointments within two-hour windows, and our Technicians will send you an estimated arrival time once they're en route.

How much does carpet cleaning cost?

When you contact us, we can offer you an estimate based on the information you provide. However, an exact quote can only be provided once our technician arrives and conducts an on-site inspection.

Are you able to remove pet urine stains and odors?

Our company specializes in urine and odor treatment, utilizing UV lights to detect urine and powerful enzymes along with other commercial products to effectively eliminate the odor. With decades of experience, we have perfected our techniques for treating and removing urine stains and odors.

Are upholstery cleaning services available?

Our company specializes in upholstery cleaning, covering a range of furniture including couches, chairs, sectionals, mattresses, and headboards. We cater to various fabric types, including micro suede, wool, silk, velvet, and other delicate materials, ensuring thorough cleaning without limitations.

Is it possible to clean my apartment located above the 2nd floor?

We utilize both portable units and truck mounts, enabling us to clean homes and offices in any location. Our team can bring the unit into your home or hallway via the elevator. If you require a portable unit, please inform our office in advance. Additionally, ensure that parking is accessible to your unit or reserve a parking space for us prior to our arrival.

What payment methods do you accept?

We offer various convenient payment options, including:

Cash, Apple Pay, Venmo, Zelle, and major credit cards.

Please NOTE: that while we accept credit cards, a small service fee may apply. Feel free to choose the payment method that works best for you!

Is there anything I should do to prepare for my appointment?

Please ensure your preferred contact method is on and easily accessible so we can reach you via call or text upon our arrival. During the walkthrough, feel free to inform the technician of any specific areas of concern. Additionally, you may enhance the drying process of your carpets by turning on fans and opening windows.