Last updated: [25/1/26]
Tekkstream (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a responsible and secure manner. This Privacy Policy explains how we collect, use, store, and disclose personal information when you engage with our services, including onboarding, billing, and use of our AI-powered missed-call system.
1. Information We Collect
We may collect the following information:
Business & Contact Information
Company name
Primary contact name
Mobile phone number
Email address
Business location
Billing Information
Payment card details (processed securely via Stripe)
Billing history and transaction records
Call & System Data
Call metadata (e.g. call time, call status such as missed or transferred)
AI interaction data related to missed calls
SMS notifications and delivery status
We do not intentionally collect sensitive personal information.
2. How We Collect Information
Information is collected when you:
Submit an onboarding form
Provide consent and payment details
Use our services (including missed-call handling)
Communicate with us directly (SMS, phone, or email)
3. How We Use Information
We use your information to:
Provide and operate the Tekkstream services
Set up and manage your account
Enable AI call handling and SMS notifications
Process billing and payments
Track billable missed-call transfers
Provide customer support
Improve system performance and reliability
Comply with legal and regulatory obligations
4. AI & Call Handling Disclosure
By using our services, you acknowledge and consent that:
Missed calls may be answered by an AI system
The AI may collect basic job-related details from callers
Call data may be processed to generate SMS notifications and internal records
AI interactions are used solely to deliver the agreed service and are not sold or shared for advertising purposes.
5. Payment Processing
All payment information is processed securely by Stripe.
Tekkstream does not store full credit card details on its own systems.
Stripe’s handling of payment information is governed by their own privacy policy.
6. Disclosure of Information
We may disclose information:
To third-party service providers required to deliver our services (e.g. SMS, telephony, payment processing)
Where required by law or legal process
To protect our rights, property, or safety
We do not sell personal or business data to third parties.
7. Data Storage & Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
Data is stored using secure platforms and access is restricted to authorised personnel only.
8. Access & Correction
You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe, subject to legal requirements.
9. Data Retention
We retain information only for as long as necessary to:
Provide our services
Meet billing, reporting, and legal obligations
Resolve disputes and enforce agreements
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on our website or provided during onboarding.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us at:
Tekkstream
Email: [[email protected]]