Protect Your Service Contracts When Engineers Call In Sick
HeyTeam automatically finds certified replacements when an HVAC engineer cancels — planned maintenance slots stay covered and service contracts stay intact. App-based with SMS fallback for low-signal sites.
App + SMS backup
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Trusted by:
F-Gas Certified Contractors
REFCOM Members
Gas Safe Registered
FM Service Providers
Commercial AC Specialists
The Problems Every HVAC Contractor Knows
Four challenges that cost HVAC firms contracts and reputation every year.
The Seasonal Surge You Can't Staff Fast Enough
January hits. Every boiler in the country breaks at once. Your engineers are fully booked and you have 20 planned maintenance jobs backlogged. You're manually ringing subbies you haven't spoken to in months.
3x demand spike in winter months
Planned Maintenance No-Shows Cost You Contracts
A customer waited in all day for their annual service. Your engineer didn't show — their van broke down and they couldn't get signal to notify anyone. The customer cancelled their contract. You found out via a poor review.
71% of lost contracts cite poor communication
F-Gas and Refrigerant Compliance Tracked Manually
F-Gas regulations require engineer certification records before working on certain refrigerants. You're maintaining this on a spreadsheet. One non-compliant job is a £20,000 fine from the Environment Agency.
£20k maximum F-Gas regulation fine
Multi-Site Scheduling Is a Spreadsheet War
You're coordinating service contracts across 30+ commercial sites. Who's at which site today? Who's covering the reactive call? The spreadsheet is always out of date. The site manager calls you to find out.
Daily scheduling conflicts reporte
Service Contract Protected in Under 15 Minutes
Here's what happens when an engineer calls in sick on a day with three planned visits.
Built for the HVAC Service Model
Planned maintenance, reactive callouts, and compliance — all in one place.
Auto-Fill on Cancellation
When an engineer calls in sick, HeyTeam contacts certified replacements immediately. Planned maintenance schedules are protected — your service contracts stay intact even when your team doesn't.
App + SMS Backup Alerts
Engineers confirm jobs via the HeyTeam app. On plant rooms, basements, or commercial sites with poor signal, SMS backup fires automatically. No missed notifications, no uncovered jobs.
Planned Maintenance Scheduling
Map your entire service contract schedule in HeyTeam. Assign engineers to recurring visits, track completion, and get alerts when jobs aren't confirmed or completed on time.
Engineer Job Reports & Photos
Engineers complete digital service records with photos, pressure readings, and fault notes via the app. Customers get a professional report. You have a full service history for every site.
Where's My Crew
Real-time visibility across your engineers and sites. Know who's completed their planned visit, who's dealing with a reactive call, and who has capacity for the next job.
Transparent Pricing
Pay per admin user — office managers and scheduling coordinators. Engineers are unlimited and free. A 15-engineer HVAC firm with 3 admin users pays £117/month.
HeyTeam vs Commusoft, ServiceM8 & Simpro
Existing HVAC software manages jobs well. None of them automatically fill cancellations when an engineer calls in sick.
What HVAC Contractors Say
⭐⭐⭐⭐⭐
"January is always brutal. This year, when two engineers went off sick on the same day, HeyTeam had replacements confirmed within 15 minutes. We didn't lose a single planned maintenance slot."
Operations Director
HVAC services company, Midlands
⭐⭐⭐⭐⭐
"Our service contract customers can now see when the engineer is confirmed and en route. The professional communication alone has renewed three contracts that were at risk."
Service Manager
Commercial air conditioning contractor
⭐⭐⭐⭐⭐
"We cover 40 commercial sites. HeyTeam gives me one view of who's where and what's complete. I used to spend my mornings on the phone. Now I spend them actually managing."
Scheduling Coordinator
FM services provider
Simple Per-Admin Pricing
Pay for the people who manage the schedule. Electricians on your books are always unlimited and free.
Free trial includes 20 SMS credits · No credit card required · Cancel anytime
Common Questions from HVAC Contractors
Can HeyTeam track F-Gas and refrigerant certifications?
Yes. You can tag engineers with their F-Gas certification grade and expiry. When auto-filling a job, HeyTeam only contacts engineers with the correct certification for that refrigerant type.
How does planned maintenance scheduling work?
You set up recurring service visits against each site or contract. HeyTeam schedules them, assigns engineers, sends reminders, and tracks completion. When an engineer can't make a visit, auto-fill finds a replacement without disrupting the rest of the schedule.
We work with large FM clients who need performance data. Can HeyTeam help?
Yes. HeyTeam logs every job completion, engineer attendance, and response time. You can export this data for client reporting, SLA monitoring, and contract renewal discussions.
Our engineers work in plant rooms and basements with no signal. Does HeyTeam work?
The app works offline and syncs when signal returns. For incoming notifications (new jobs, schedule changes), SMS backup triggers automatically when the app can't reach the engineer — so nothing is missed.
How does pricing work for HVAC firms?
You pay per admin user — scheduling coordinators, service managers, and office staff. Engineers on your roster are unlimited and always free. A 20-engineer firm with 3 admin users pays £117/month.
Can we integrate with our existing job management software?
HeyTeam complements existing tools like Commusoft or Simpro. It handles the crew coordination layer — finding, dispatching, and confirming engineers — while your existing software handles invoicing and asset management.
Never Lose a Service Contract to a No-Show Again
Join HVAC contractors across the UK who've automated their engineer coverage. Free trial includes 20 SMS credits, no credit card required.
Built by a construction manager with 15 years managing trade contractors across major UK projects.
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