🔑 Gold vs. Silver Plan Distinctions
AI Voice Minutes
Gold: 300 minutes/month (Overage $0.18/min)
Silver: 200 minutes/month (Overage $0.20/min)
Conversation AI (SMS/Emails)
Gold: 1,000 SMS + 5,000 Emails included
• Overage: $25 per block (1,000 SMS + 5,000 Emails)
Silver: 500 SMS + 2,500 Emails included
• Overage: $25 per block (100 SMS + 5,000 Emails)
(✅ Correct — Gold is cheaper and has more generous blocks.)
Reputation Management
Gold: 50 AI responses/month on Google + Facebook
• Overage: $10 per 25 responses
Silver: 25 responses/month on Google only
• Overage: $15 per 25 responses
(✅ Correct — Gold includes both Google & FB, cheaper overages.)
Automated Workflows
Gold: 7 workflows
• Adds Nurture (45/90/120 days), Birthday Greetings, Holiday Greetings
Silver: 4 workflows
• Appointment Confirmations, Review Requests, Review Response Automation, Missed Call Text Back
(✅ Correct — Gold extends automations into retention & relationship nurturing.)
Booking Widget (Website Integration)
Gold: Included — clients browse services, pick providers, book with auto-reminders
Silver: Not included
QR Code Sign (New Add-On Perks)
Gold: Includes 1 free printed QR code sign (for reviews or bookings).
Silver: Digital QR codes only (no free sign).
Membership Features (New)
Gold: Unlocks Memberships (gated content, subscriptions, VIP access, etc.).
Silver: Not included.
Everything Else
Shared between both:
• CRM, 2-Way Text & Email, Call Recording/Transcriptions, FB/IG/Web Chatbot, Missed Call Text Back, Smart Forms, Social Planner, QR codes (digital), Business Integrations, A2P compliance, Add-ons.
⚡ Summary of Gold Upgrades vs Silver:
+100 more AI Voice minutes
More SMS/emails + cheaper overage
More review responses + Facebook included
More workflows (7 vs 4)
Booking widget included
1 free QR code sign
Membership features unlocked
1) – What’s Inside Your Plan – The tools you get from day one
1.1 – AI Voice Receptionist (24/7 Voice Agent)
Included: 300 minutes/month (Silver = 200).
Overage: $0.18 per minute (Silver = $0.20).
Upgrade: Unlimited calls +$149/month.
Modes: 24/7, after-hours only, or backup.
1.2 – Conversation AI (SMS/Chat/Email)
Included: 1,000 SMS + 5,000 emails/month (Silver = 500/2,500).
Overage: $25 per block (1,000 SMS + 5,000 emails).
Benefit: Confirm appointments, answer FAQs, capture leads.
1.3 – Reputation Management (Google + Facebook Reviews)
Included: 50 AI-powered responses/month (Silver = 25, Google only).
Overage: $10 per 25 responses (Silver = $15 per 25).
1.4 – CRM to Track Every Conversation
All calls, SMS, WhatsApp, emails, web chat, and social DMs logged in one place.
Contact profiles, appointments, pipeline stages, team notes, and searchable history.
1.5 – 2-Way Text & Email Conversations
Central inbox for SMS & email.
AI auto-replies; staff can take over anytime.
1.6 – Call Recording & Transcriptions
All calls recorded, transcribed, emailed, and stored in CRM.
1.7 – Chatbot on Facebook, Instagram & Website (24/7)
AI chatbot answers FAQs, books appointments, captures leads.
1.8 – Missed Call Text Back
Auto-SMS replies instantly when a call is missed.
1.9 – Smart Forms (Contact & Payments)
Contact Forms: capture name, email, phone, service requested.
Payment Forms: Stripe-enabled for deposits, services, or packages.
1.10 – Social Planner
Schedule & manage posts across Facebook, Instagram, LinkedIn, X, YouTube, TikTok.
1.11 – QR Codes (Included)
Unlimited QR code generator for offers, reviews, booking links.
1 Free Printed QR Code Sign for display (NEW in Gold).
1.12 – Booking Widget (Included in Gold)
Website integration: clients browse services, pick providers, and book instantly.
Includes auto-confirmations & reminders.
1.13 – Membership Features (Included in Gold)
Create VIP memberships, gated content, or subscription-style offers.
Includes payment links, access control, and renewal automation.
2) – Automated Workflows (7 Included)
2.1 – Appointment Confirmations & Reminders (24h & 60m).
2.2 – Google & Facebook Review Requests (with follow-up).
2.3 – Review Response Automation (Google + Facebook).
2.4 – Nurture Automations (45, 90, 120 days).
2.5 – Birthday Greetings (auto SMS/email on birthdays).
2.6 – Holiday Greetings (auto messages on major holidays).
2.7 – Missed Call Text Back.
3) – Business Integrations (Onboarding Setup)
3.1 – Essential Connections
Payments: Stripe & PayPal.
Scheduling: Google Calendar, Zoom, Calendly.
Google Business Booking: Direct booking from Maps/Search.
Social Media Dashboard: FB, IG, LinkedIn, X, YouTube, TikTok.
3.2 – Timeline
Setup completed in 14–21 days during onboarding call.
3.3 – Compliance
A2P Registration: $25 per phone number (carrier requirement).
3.4 – Recommendation (Important)
To avoid delays during onboarding, please have the following ready:
Corporate credentials (EIN number) — required for A2P registration.
Domain administrator login (e.g., GoDaddy or other provider) for DNS setup.
Usernames & passwords for key accounts (email, calendars, social media).
Best Practice: Use two lines — one dedicated for SMS messaging and another for Voice AI — to keep communication clean and reliable.
4) – Monthly Usage Credits
$40 credits included/month (roll over if unused).
Covers voice, SMS, emails, reviews, AI usage.
Overages billed per item after credit is used.
5) – Add-Ons
WhatsApp Messaging Service: $19.99/month + usage
• $0.091 per WhatsApp message (lower than Silver’s $0.105).
Extra User Account: $15/month
Extra Phone Line: $10/month
Domain Purchase: $25/year
Spanish Workflow Duplication: $120 each
Additional Workflow: $75 each
Hourly Support: $40/hr
6) – Overage Pricing (Per Item)
AI Voice minutes: $0.18 / min
SMS: $0.012 / segment
Emails: $0.0015 / email
Reviews AI: $0.24 / review
WhatsApp (if add-on active): $0.091 / message
Content AI: $0.0375 / request
External AI Models (workflow steps): $0.0375 / request
LC Email Verification: $0.009 / verification
