Privacy Policy

Effective Date: December 2, 2025

This Privacy Policy explains how Solid Force Roofing (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, request an estimate, or use our roofing services. By using our website or providing your information, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name
Phone number
Email address
Service address or property location

Service & Transaction Information:

Details about roofing inspections, repairs, replacements, and service requests
Photos related to project assessments
Estimates, invoices, and payment details

Technical Data:

IP address
Browser type
Device information
Website interactions and pages visited

We collect information when you fill out a form, request an estimate, communicate with us, or interact with our website.

2. How We Use Your Information

Your information may be used to:

Provide roofing inspections, estimates, repairs, and related services
Contact you about scheduling, updates, and project progress
Send confirmations, reminders, and service notices via email or SMS
Improve our website and marketing performance
Maintain internal records and comply with legal requirements

We do not use your personal information for unrelated purposes without your permission.

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from us, which may include:

Appointment confirmations
Estimate updates
Job status notifications
Customer service follow-ups
Occasional promotions (when allowed by law)

We comply with A2P 10DLC messaging requirements.

To opt out: Reply “STOP” to any text message.

For help: Reply “HELP.”

Opting out may delay updates related to your service.

4. Data Sharing and Disclosure

We may share your information only with:

Service Providers that assist with scheduling, SMS delivery, payments, or project-related communications
Regulatory or Legal Authorities if required by law or to protect our company or customers

We do not sell or rent your personal information.

We do not share mobile numbers or SMS data with third parties for marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we take security seriously, no method of transmission or storage is completely secure.

6. Your Rights and Choices

You may:

Request access to your personal information
Update or correct your information
Opt out of SMS or email communications
Request deletion of your information, unless we are required to retain it for legal or business purposes

We may need to verify your identity before fulfilling certain requests.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

8. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Changes become effective when posted on our website. Continued use of our services means you accept the revised policy.