Privacy Policy Effective Date: May 3, 2026

This Privacy Policy describes how LeadCatcher ("we," "us," or "our") collects, uses, and protects personal information when you utilize our website, onboarding platforms, and automated lead triage software systems (collectively, the "Service").

1. Important Scope: Our Dual Role under UK GDPR

LeadCatcher as a Data Controller: We act as a Data Controller for the business information provided directly by our clients (installers and contractors) to set up accounts, process billing, and manage support.

LeadCatcher as a Data Processor: When our system automatically qualifies, texts, or captures postcodes and project information from your prospective end-customers (homeowners), we act strictly as a Data Processor. Our clients remain the Data Controllers for their own leads, and are responsible for ensuring they have the legal right to engage those customers.

2. Information We Collect

Account & Profile Data: Name, business trading name, email address, phone number, VAT numbers, and corporate documentation required for telecom (A2P) KYC verification.

Lead Ingestion Data: Project details, postcodes, contact info, and automated chat logs handled by the LeadCatcher system to assess grant criteria.

Technical Data: IP addresses, browser types, device types, and system event logs (such as SMS delivery confirmations or webhook responses) to optimize system functionality.

3. Legal Basis and How We Use Your Information

We process personal data under the following legal bases recognized by UK GDPR:

Performance of a Contract: To operate, deliver, and support your active LeadCatcher account, process billing transactions in British Pounds (£), and maintain your Lead Wallet.

Legitimate Interests: To improve system workflows, monitor platform safety, and prevent fraudulent activity.

Consent: For direct marketing communications regarding platform updates, where explicitly opted into.

4. Sharing & Data Security

We do not sell, rent, or trade personal data. To provide our 24/7 automated safety net, information may be shared with necessary third-party infrastructure providers under strict confidentiality agreements, including:

Compliant SMS routing gateways and telecommunication networks.

Cloud hosting and encrypted database providers.

Secure payment processors (handling all billing securely in £).

5. Your UK Data Rights

Under the UK Data Protection Act, you have the right to access, correct, restrict, or request the deletion of your personal data held by us. If you wish to exercise these rights, please contact us using the details below.

6. Contact & Compliance Information

For any privacy-related inquiries, data requests, or compliance questions, please contact:

Company Name: LeadCatcher

Registered Address: 7 Old Totnes Road, Newton Abbot, Devon, TQ12 1LR, United Kingdom

Email Contact: [email protected]

If you are a UK resident and feel your data concerns have not been properly addressed, you retain the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).