Welcome to CR Cooling and Heating.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, forms, and services related to heating, ventilation, and air conditioning (HVAC).
By submitting your information through our forms or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
Full Name
Email Address
Phone Number
Service Address
Payment Details (if applicable)
B. Non-Personal Information
Browser type and device information
IP address and location data
Website usage data (via cookies or analytics tools)
3. How We Use Your Information
We use your information to:
Provide HVAC installation, maintenance, and repair services
Communicate about appointments, quotes, or service updates
Send service reminders, offers, and marketing promotions (only with your consent)
Improve our website and customer service
Process payments and invoices
Comply with legal and regulatory requirements
4. SMS and Email Communication Consent
By providing your phone number and/or email, you consent to receive messages from CR Cooling and Heating, including:
Appointment confirmations and reminders
Service updates or technician notifications
Promotional messages and seasonal offers
You can opt out at any time by replying STOP to SMS messages or unsubscribing from emails.
5. How We Protect Your Information
We take your privacy seriously. All collected information is stored securely and protected against unauthorized access, alteration, or disclosure.
We use secure servers, encrypted connections (SSL), and limited access to sensitive information.
6. Sharing of Information
We do not sell or rent your personal information to third parties.
However, we may share limited information with trusted partners who help us operate our business — such as:
Payment processors
SMS/email automation providers (e.g., GoHighLevel)
Licensed HVAC technicians and subcontractors
These partners are obligated to keep your information secure and use it only for providing services related to your request.
7. Data Retention
We retain your information only as long as necessary to fulfill the purpose it was collected for, or as required by law.
If you request deletion, we will remove your personal data from our records within a reasonable time frame.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections or deletion of your data
Withdraw your consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
9. Cookies and Tracking Technologies
Our website may use cookies or similar tracking tools to enhance user experience, analyze site performance, and personalize content.
You may choose to disable cookies through your browser settings, but some features may not function properly.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on our website with a revised “Last Updated” date.
11. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
CR Cooling and Heating
📍 8773 oriole St.Louis mo 63147
✅ By submitting this form, you agree to the Privacy Policy of CR Cooling and Heating.