Last Updated: 2024-10-09

Welcome to MashMonic WebWizards, where we use A2P (Application-to-Person) SMS services to help businesses connect with customers through automated messaging. By opting in to receive SMS communications from us, you agree to the following terms and conditions regarding the use of our A2P messaging service.

1. Description of Service

A2P SMS refers to the messages sent from an application (our platform) to individuals, typically for purposes such as marketing, appointment reminders, customer service, and automated responses.

When you subscribe to our services, you consent to receive SMS messages from us or on behalf of our clients. These messages may include:

• Promotional messages: Offers, discounts, and promotional information related to products or services.

• Transactional messages: Order confirmations, appointment reminders, and billing notifications.

• Automated responses: Responses to customer inquiries via AI or automated systems integrated with our service.

2. Consent and Opt-In

By providing your phone number, you agree to receive SMS messages from us or our clients. Opt-in consent can be provided via:

• Web forms

• Written agreements

• Verbal consent during service interactions

You will only receive messages for which you have provided consent. You are responsible for ensuring that the phone number you provide is accurate and belongs to you.

3. Message Frequency

Message frequency will vary depending on the service subscribed to or the needs of the business. You may receive multiple messages per week, depending on the type of communication (e.g., promotional offers, appointment reminders, or alerts).

4. Opt-Out

You may opt out of receiving SMS messages at any time by replying with the word “STOP” to any message you receive from us. Once you send the opt-out request, you will receive a confirmation message, and no further messages will be sent unless you opt back in.

5. Standard Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred by your carrier as a result of SMS communications sent by us. MashMonic WebWizards is not responsible for any additional fees charged by your carrier.

6. Privacy and Data Security

We respect your privacy and are committed to protecting your personal information. The phone numbers and data you provide will only be used for the intended SMS communications and will be handled in accordance with our Privacy Policy. We do not sell, share, or distribute personal information to third parties without your consent, except as required by law.

7. Compliance with Laws

All SMS communications from our platform comply with Canada’s Anti-Spam Legislation (CASL) and relevant privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). We ensure that all SMS marketing messages are only sent to individuals who have explicitly opted in.

8. Limitations of Liability

While we strive to ensure timely and accurate delivery of SMS messages, we do not guarantee that all messages will be delivered. Delivery may be affected by factors beyond our control, including network issues, carrier availability, or technical failures. MashMonic WebWizards is not responsible for any delays, failures, or errors in message delivery.

9. Changes to Terms

We reserve the right to update or modify these terms at any time. Any changes will be posted on our website and will take effect immediately. Your continued use of the service constitutes acceptance of the revised Terms and Conditions.

10. Contact Us

For any questions or concerns regarding these SMS Terms and Conditions, or if you need assistance with opting out, you can contact us at:

MashMonic WebWizards

Email: [email protected]

Phone: (587) 844-5012

Address:1692 Cornerstone Blvd NE,Calgary, AB- T3N 1H3