Reactive Maintenance Jobs Dispatched in Minutes, Not Hours
HeyTeam automatically dispatches the right contractor when a tenant reports a problem — app notification first, SMS backup if needed. Tenants and landlords notified instantly. Full audit trail always.
App + SMS backup
Live in 24 hours
Free trial included
Trusted by:
Property Management Companies
Letting Agents
Facilities Managers
Block Management Firms
Private Landlords
The Problems Every Property Manager Knows
Four challenges that cost property managers landlord relationships and reputation every month.
The Tenant Emergency You Can't Respond To Fast Enough
A tenant reports a leak at 9am. You spend 45 minutes ringing through your contractor list. Half don't answer. The property manager calls you every 20 minutes. The leak gets worse. The tenant threatens to withhold rent.
45 min average time to find a contractor manually
Contractor No-Shows Damage Your Landlord Relationships
Your contractor confirmed the job. The tenant waited in all day. The contractor didn't show. The landlord calls you furious. You have no documentation proving the contractor confirmed. You take the blame.
3.2 hrs average tenant wait time when a contractor no-shows
No Audit Trail for Legal and Insurance Disputes
A damp dispute goes legal. You need records of when contractors were dispatched, who attended, and what work was completed. You have WhatsApp messages and a spreadsheet. Your legal position is weak.
£000s typical cost of a disputed maintenance claim
Managing 50+ Properties Is a Full-Time Admin Job
You're coordinating reactive maintenance, planned inspections, gas safety checks, and electrical testing across dozens of properties. Every job is managed via email, text, and phone. It consumes your entire day.
50% of property manager time on admin and chasing
From Tenant Report to Contractor Confirmed in Under 10 Minutes
Here's what happens when a tenant reports an urgent maintenance issue.
Built for Property Management Teams
Reactive maintenance, compliance records, and tenant communication — all in one place.
Reactive Job Dispatch in Minutes
Log a maintenance job and HeyTeam immediately contacts available, appropriate contractors in order of proximity and priority. First to confirm is dispatched. No phone marathon.
App + SMS Backup Alerts
Contractors confirm via the HeyTeam app. Where signal is poor — in basements, plant rooms, or rural properties — SMS backup fires automatically. Every notification gets through.
Customer Security Code
Every job comes with a unique PIN the tenant uses to verify your contractor on arrival. Lone worker protection, professional verification, and peace of mind for vulnerable residents.
Job Completion Reports & Photos
Contractors complete digital job records with before/after photos, materials used, and work descriptions. Tenants sign off digitally. You have timestamped documentation for every property.
Where's My Crew
Real-time visibility of every contractor across every property. Know who's on site, who's en route, and who's available for the next reactive job — without ringing anyone.
Transparent Pricing
Pay per admin user — property managers and maintenance coordinators. Contractors on your books are unlimited and free. A 2-person property management team pays £78/month.
HeyTeam vs Fixflo, JobLogic & Simplerent
Maintenance portals handle tenant reporting. HeyTeam handles what happens next — finding and dispatching the right contractor automatically.
What Property Managers Say
⭐⭐⭐⭐⭐
"A tenant reported a boiler failure on a freezing January morning. HeyTeam had a Gas Safe engineer confirmed within 7 minutes. The tenant was amazed. The landlord renewed with us for another year."
Property Manager
Residential letting agency, London
⭐⭐⭐⭐⭐
"I used to spend three hours a day chasing contractors and updating landlords. HeyTeam handles all the notifications automatically. I do it in 20 minutes now."
Maintenance Coordinator
Portfolio property management firm
⭐⭐⭐⭐⭐
"When a damp dispute went legal, we had complete documentation — timestamps, photos, contractor confirmations. Our solicitor said it was the most thorough maintenance record they'd seen."
Director
Property management company, North West
Simple Per-Admin Pricing
Pay for your property managers and maintenance coordinators. Contractors are unlimited and always free.
Free trial includes 20 SMS credits · No credit card required · Cancel anytime
Common Questions from Property Managers
Can we notify tenants and landlords automatically when a contractor is confirmed?
Yes. When a contractor confirms a job, HeyTeam can automatically send a notification to the tenant with the contractor's name, trade, and ETA — and to the landlord with a job summary. No manual chasing.
How does the Security PIN protect tenants?
Every job generates a unique PIN. The tenant is sent the PIN in advance. When the contractor arrives, the tenant checks the PIN before letting them in. It's simple, effective lone-worker protection — especially important for female tenants in solo occupancy.
We manage over 100 properties. Can HeyTeam scale to that?
Yes. HeyTeam is built for multi-property portfolios. You can tag properties, filter by area or landlord, and dispatch contractors specific to each property's approved contractor list. One dashboard for everything.
What if a contractor has poor signal at the property?
HeyTeam sends app notifications first. If the contractor can't be reached via the app — in a basement flat, rural property, or any low-signal area — SMS backup triggers automatically. Confirmations always get through.
How is pricing structured for property management companies?
You pay per admin user — your property managers and maintenance coordinators. Contractors on your books are unlimited and free. A 3-person property management team pays £117/month.
Can we use HeyTeam alongside Fixflo or our existing maintenance system?
Yes. HeyTeam handles the contractor coordination layer — finding, dispatching, and confirming tradespeople. It complements Fixflo, which handles tenant reporting and work order management. They solve different problems.
Stop Losing Landlords to Slow Maintenance Response
Join property management teams across the UK who've automated their reactive maintenance process. Free trial includes 20 SMS credits, no credit card required.
Built by a construction manager with 15 years managing trade contractors across major UK projects.
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