CUSTOMER PRIVACY STATEMENT
Effective Date: 5/3/2026
This website is operated by Acadiana Serves (“we,” “our,” or “us”) and is hosted using the GoHighLevel platform. Court reservations, scheduling, and related services may be provided through the CourtReserve platform.
This Customer Privacy Statement explains how we handle your information when you visit our website or use our services.
General Privacy Notice
This privacy statement applies to Acadiana Serves. While we utilize third-party platforms such as CourtReserve and GoHighLevel, we are responsible for how your information is used within our business.
Each third-party platform may maintain its own privacy policies, and we encourage you to review them separately.
Information Collection
Browsing
If you are simply browsing our website, you may do so anonymously. We do not collect personally identifiable information such as your name, address, phone number, or email address unless you voluntarily provide it.
However, we may collect limited non-personal data such as:
Browser type
Device type (desktop, mobile, tablet)
IP address
Pages visited
This information helps us improve website performance and user experience.
Registration & Bookings
When you register, book a court, or interact with our services via CourtReserve or forms on our website, we may collect:
Name
Email address
Phone number
Reservation and activity details
This information is used solely for operating our services and communicating with you.
Use of Information
We use collected information to:
Manage court reservations and programs through CourtReserve
Communicate important updates, confirmations, and reminders
Provide customer support
Improve our services and website functionality
We do not sell your personal information.
SMS Communications & A2P Compliance
By providing your phone number through our website, booking system, or forms, you consent to receive SMS communications from Acadiana Serves.
Types of Messages
Reservation confirmations and reminders
Account notifications
Customer service messages
Marketing/promotional messages (only if you opt in)
Consent & Data Use
SMS consent is not shared with third parties for marketing purposes
Your information is used only for communication related to our services
Opt-Out Instructions
You may opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
Message Frequency
Message frequency may vary based on your activity.
Fees
Message and data rates may apply depending on your mobile carrier.
Third-Party Platforms
We use trusted third-party platforms to operate our services:
CourtReserve – for scheduling and reservations
GoHighLevel – for website hosting, CRM, and communications
We are not responsible for how these platforms handle data outside of our direct use. Please review their privacy policies for additional details.
Cookies
Cookies are small text files stored on your device to enhance your browsing experience.
We use cookies to:
Maintain login sessions
Enable booking functionality
Remember user preferences
Analyze website usage
Cookies do not:
Access your hard drive
Transmit viruses
Collect personal data without your consent
If you register or log in, cookies may be used to maintain your session and allow features such as booking courts or updating your profile.
You can disable cookies in your browser settings, though some features may not function properly.
Linked Websites
Our website may contain links to external websites. These sites may have different privacy policies, and we are not responsible for their content or practices.
Data Protection
We take reasonable measures to protect your personal information. However, no system can guarantee complete security.
Changes to This Privacy Statement
We may update this Privacy Statement periodically. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions or concerns regarding this Privacy Statement, please contact us:
Acadiana Serves
500 Fisher Rd, Lafayette, LA 70508
[email protected]
337-889-3848
© 2026 Acadiana Serves. All Rights Reserved.