HLEBEN CPR ("we," "us," or "our") is a CPR, AED, First Aid, and BLS training company based in Randolph, Massachusetts. We are committed to protecting the privacy of our clients, participants, and anyone who interacts with our business.
This Privacy Policy applies to information collected through our website, booking systems, email correspondence, phone interactions, in-person training sessions, and any other service touchpoint. It does not apply to third-party websites or services we may link to.
| Category | Examples |
|---|---|
| Contact Information | Full name, phone number, email address, mailing address |
| Organizational Information | Business name, title/role, organization type |
| Booking & Course Information | Course type, preferred dates, group size, location |
| Payment Information | Billing details processed via third-party payment processors; we do not store full card numbers |
| Health Information | Physical limitations or conditions disclosed voluntarily prior to training |
| Certification Records | Name, course completed, date of certification, expiration date |
When you visit our website, we may automatically collect certain technical information, including IP address, browser type, pages visited, time on site, referring website, and device type.
We may receive information about you from third parties, such as when an employer or organization registers you for a training course, or through referrals from partner organizations.
HLEBEN CPR uses your information to:
We work with trusted third-party service providers (payment processors, scheduling platforms, email providers, cloud storage) who are contractually obligated to keep your information confidential and may only use it to perform services on our behalf.
If your employer, school, church, or other organization has arranged and paid for your training, we may share your certification status and completion records with that organization, as they are a party to the service agreement.
We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of HLEBEN CPR, our clients, or others.
In the event that HLEBEN CPR is sold, merged, or undergoes a change of ownership, your personal information may be transferred to the successor entity under the same privacy protections described in this policy.
HLEBEN CPR retains your personal information for as long as necessary to fulfill the purposes described in this policy:
After the applicable retention period, your data will be securely deleted or anonymized.
HLEBEN CPR takes reasonable and appropriate technical and organizational measures to protect your personal information, including secure storage with access controls, encrypted payment processing, limited data access on a need-to-know basis, and regular review of our data handling practices.
You have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal data, subject to legal retention obligations.
Unsubscribe from marketing communications at any time.
Request your data in a structured, machine-readable format where applicable.
Request that we limit how we process your data in certain circumstances.
To exercise any of these rights, please contact us using the information in Section 12. We will respond within thirty (30) days and may need to verify your identity before fulfilling certain requests.
You may opt out of marketing emails by clicking "unsubscribe" in any email we send, or by contacting us directly. You may still receive transactional messages related to your bookings or certifications.
HLEBEN CPR does not knowingly collect personal information from children under the age of thirteen (13) without parental or guardian consent. Where minors participate in training (such as school group programs), we collect information only through the enrolling institution or parent/guardian. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site usage. We may use essential cookies (required for site function), analytics cookies (to understand visitor behavior, e.g. Google Analytics), and preference cookies (to remember your settings).
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Our website or communications may contain links to third-party websites, social media platforms, or payment portals. HLEBEN CPR is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
HLEBEN CPR may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and, where appropriate, notify you by email or prominent notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Questions, concerns, or privacy requests? We're here to help: