Privacy Policy

Last Updated: December 15, 2025

This Privacy Policy describes how VIP Agents, doing business as VIP Agents (“Company”), collects, uses, and protects your information when you access or use our software platform https://vipagents.ai (“Platform”) and related automation and receptionist services for home service professionals.

Information Collection

• Personal and Business Data

We may collect information such as your name, contact details (including phone number and email address), business information, billing data, and any additional details you provide when you sign up or interact with our services.

• Usage Data

We may automatically collect information on how you access and use our Platform via cookies, session logs, device identifiers, and similar tracking technologies.

• Communication Data

Any communications with us (via email, phone, SMS, AI voice/chat, or social media) may be recorded for quality assurance, training, and service tracking purposes.

Use of Information

• Service Provision

Your information is used to provide, maintain, and improve our automation and receptionist services, process transactions, and communicate with you regarding your account and the services you use.

• Promotional Communications

By using our services, you grant us permission to contact you via SMS, email, phone, AI voice/chat, or social media to share service updates, promotional content, or new feature announcements.

• Operational Purposes

We may also use your data for internal business analysis, auditing, troubleshooting, and system improvements.

Data Protection and Non-Sharing Commitment

• Confidentiality

We do not sell your personal or business information. Your data is only shared with trusted service providers when required to deliver our services, and only under strict confidentiality agreements.

• Security Measures

We apply technical and organizational safeguards (such as SSL encryption, access control, and secure hosting) to protect your information from unauthorized access or disclosure.

Data Retention

We retain your information only as long as necessary to fulfill the purpose for which it was collected or as required by law. When no longer needed, your information will be securely deleted or archived.

Your Rights and Choices

• Access and Correction

You may request to access or correct any personal data we hold. Simply reach out to our support team if your information is outdated or incorrect.

• Opting Out

You may opt out of receiving promotional communications by following the unsubscribe link in our messages. Note: this does not apply to essential account or transactional communications.

Communication Consent

By interacting with our Platform or services, you agree that VIP Agents may contact you through various channels (including email, SMS, AI voice/chat, phone, and social media) to share updates, reminders, service announcements, and marketing content related to our automation and receptionist tools.

Third-Party Services and Cookies

We may use third-party tools such as:

  • Google Analytics (for website usage tracking)

  • Stripe (for payment processing)

  • Twilio (for SMS and AI voice)

  • Meta/Facebook Pixel (for advertising)

    These third parties may collect information in accordance with their own privacy policies. You can manage cookies through your browser settings.

Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted to this page with a revised effective date. Continued use of the Platform after such changes signifies your acceptance.

CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 [email protected]

📍 VIP Agents

185 US-90, Pace, FL 32571, United States

© 2025 VIP Agents. All rights reserved.

Please also review our Cookie Policy for information about how we use cookies and tracking tools.