Astute Business Processes (“Astute”, “we”, “us”, “our”) is committed to protecting the
privacy and confidentiality of information provided by mortgage brokers (“you”, “your”)
and your clients. This Privacy Policy explains how we collect, use, store, and disclose
personal information in the course of delivering our home loan processing services.
1. What Information We Collect
We may collect the following types of information from you and your clients:
- Names, contact details, and identification information
- Employment and financial details relevant to loan applications
- Loan application forms, supporting documents, and correspondence
- Business information relating to you as a broker (e.g., license details, business contact
information)
- Any other information necessary for us to provide our services
2. How We Collect Information
We collect information:
- Directly from you, your staff, or your clients (via forms, email, phone, or secure
portals)
- From lenders, credit agencies, or other third parties as authorized by you or your
clients
- Through our website or digital platforms when you interact with our services
3. How We Use Information
We use personal and business information to:
- Process and manage home loan applications on your behalf
- Communicate with you, your clients, lenders, and relevant third parties
- Meet our legal and regulatory obligations
- Improve our services and operations
We do not use personal information for marketing purposes unless you have expressly
consented.
4. Overseas Disclosure
Astute’s dedicated loan processing team is based in Fiji. As a result, some personal
information will be accessed, processed, and managed by our Fiji-based staff in the
course of providing our services.
We ensure that all Fiji-based team members are trained in Australian privacy
requirements and that your data is handled with the highest standards of confidentiality
and care.
Where we use cloud services or third-party providers located outside Australia, we
ensure data is protected by appropriate safeguards and contractual agreements.
5. How We Share Information
We only share information as necessary to fulfil our service obligations:
- With lenders, settlement agents, and service providers involved in the loan application
process
- With your express authorization, or as required by law
- With IT service providers for secure data storage and management
We do not sell or rent personal information to any third party.
6. Data Security
Astute has implemented a range of security measures to protect your information,
including:
- Secure, encrypted storage of all client and broker data (including use of Go High Level
CRM)
- Strict access controls—only authorized personnel can access sensitive information
- Regular staff training on data privacy and security, including for our Fiji-based team
- Multi-factor authentication and secure password policies
- Ongoing monitoring and review of data security protocols
- Secure data transfer processes between Australia and Fiji
Despite our best efforts, no system can be guaranteed 100% secure. We continually
assess and update our security practices to help safeguard your information.
7. Access, Correction, and Deletion
You and your clients have the right to:
- Access personal information we hold
- Request correction of inaccurate or outdated information
- Request deletion of information, subject to legal and contractual obligations
To make a request, contact us using the details below.
8. Retention of Information
We retain information only as long as necessary to provide our services and meet our
legal obligations. Once no longer required, information is securely deleted or
de-identified.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant
changes. Continued use of our services after changes means you accept the new policy.
10. Contact Us
If you have questions or concerns about privacy, or if you wish to access, correct, or
delete information, please contact us:
- Email: [[email protected]]
- Phone: 02 8734 3119
- Address: Level 1, Suite 2/22-26 Memorial Ave, Liverpool NSW 2170
By engaging Astute’s services, you acknowledge and agree to the terms of this Privacy
Policy.