Collision Motor Specialist, Inc. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us through our website, SMS communications, or in person at our shop.
2. Information We Collect
We may collect personal information such as:
Name
Email address
Phone number
Vehicle information
Appointment details and service preferences
This information is used solely to provide services, confirm appointments, deliver updates, and communicate regarding your repair or estimate.
3. How We Use Your Information
Your information is used to:
Schedule and manage appointments
Send service reminders and updates
Communicate important information regarding your vehicle repair or estimate
Improve customer service and internal processes
We may also send occasional promotional offers if you have opted in to receive them.
4. SMS and Text Messaging Policy
By providing your mobile number and opting into our text messaging program, you agree to receive messages related to your service, appointment reminders, and updates.
You can opt out anytime by texting STOP.
For assistance, text HELP or contact us at [email protected] or (832) 694-0097.
Message and data rates may apply. Message frequency varies by customer.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Protect Your Information
We use secure technology and administrative controls to protect your information from unauthorized access, disclosure, alteration, or destruction.
6. How We Share Your Information
We may use trusted service providers (such as payment processors or communication platforms) to support our business operations. These providers are only authorized to use your information as necessary to perform their contracted services.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
7. Your Choices and Rights
You may:
Opt out of SMS messages at any time by texting STOP.
Request access, correction, or deletion of your information by contacting us.
8. Legal Compliance
We comply with applicable privacy and communications laws, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.
9. Updates to This Policy
We may update this policy periodically. Updates will be posted on our website with a new effective date.