Introduction

These Terms and Conditions (hereafter referred to as "Client", "Customer", or "you") and DETAIL DOCTORS (hereafter referred to as "Contractor", “us”, or “we”) is made and entered into upon the following date.

This Agreement explains our obligations to you, and your obligations to us in relation to the service(s) you purchase. By using our service you agree to the terms of this agreement, without modification by you.

Consent to Receive Messages

By providing your phone number and opting in, you consent to receive SMS messages from DETAIL DOCTORS regarding updates, promotions, and other information related to our services. Message frequency may vary.

Opt-In Process

You may opt-in to receive messages by filling out a form on our website.

Opt-Out Process

You can opt-out at any time by replying with the word "STOP" to any SMS message you receive from us. After opting out, you will no longer receive SMS messages unless you opt-in again.

Message and Data Rates

Message and data rates may apply. Please consult your mobile service provider for any charges that may apply.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Support and Contact Information

If you have any questions or need assistance, please contact us at [email protected] or visit our website at www.detaildoctors-indy.com.

Service Agreement Terms

1. Operating & Moving Your Vehicle

Client will give Contractor access to the vehicle during the detail job and any additional mutually agreed-upon times. Please make sure the keys to the vehicle are available to us. This document ensures that you authorize us to operate and move your vehicle, as necessary, determined by our contractor.

2. Quality of Service

We want you to be satisfied with our service. No services offered are guaranteed to completely restore the vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible within the constraints of our resources, time, and expertise. We will conduct a final inspection together with you at the end of the job. If, after the final inspection and we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. DETAIL DOCTORS will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our contractor.

3. Accidents, Pre-existing Conditions, and Damage

Because it is impossible to determine when damage has occurred to a vehicle, some things may show hidden damage after cleaning. We do our best to document the damage, but under no circumstances will we be held responsible for pre-existing damages, including but not limited to hail, rock chips, or backing into a garbage can.

DETAIL DOCTORS and its contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to detailing services, you also agree not to hold DETAIL DOCTORS liable for any damages to your vehicle. DETAIL DOCTORS limits its liability to the total dollar amount of each job.

4. Fees, Terms of Service, and Payment Terms

The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the service package order. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could take less or more time than the time reserved. DETAIL DOCTORS has the right to charge an extra dirty fee totaling $50/hour if the detail job takes significantly longer than expected at the discretion of DETAIL DOCTORS. This fee is normally reserved for vehicles that take more than 3.5 hours to detail. We will inform you of the possible fee before or during the detail process.

5. Providing Feedback and Photos

We ask for your feedback. Please send us an email at [email protected] and let us know if there are ANY concerns – good or bad. We also reserve the right, at the discretion of DETAIL DOCTORS, to use pictures of your vehicle for legal and marketing purposes and to publish them on our website (www.detaildoctors-indy.com) or any of our social media platforms.

6. Termination of Service

Customers who reschedule or cancel their appointment within 48 hours of their reserved booking time will be subject to a cancellation fee totaling 25% of the booked service total or 50% if it's within 24 hours. This helps cover the reserved time slot income loss. Additionally, DETAIL DOCTORS may cancel any new or existing maintenance plans or services with clients if we determine that the customer is not the right fit for our services at the discretion of DETAIL DOCTORS. Instances of service termination include going behind our back and working directly with DETAIL DOCTORS employees instead of going through the company, being rude or harsh to DETAIL DOCTORS employees, or any other reason we determine to be worthy of service termination at our discretion.