Payment and Refund Policy

No Refund Policy

The Opus & Golds Group provides customized, service-based consulting and branding solutions. Due to the personalized nature of our services and the time, expertise, and resources committed to each client engagement, all payments are final and non-refundable.

Services Covered

This policy applies to all services provided by The Opus & Golds Group, including but not limited to:

  • Fractional CEO/COO Services

  • Operations Consulting

  • Business Growth and Scaling Strategies

  • Logo Design and Branding

  • Brand Messaging and Visual Development

  • Marketing Collateral Creation

  • Complimentary one-hour consultation calls

Payment Terms

Deposits and Upfront Payments

  • Initial deposits or upfront payments are required to secure your project start date and reserve our team's time

  • All deposits are non-refundable once paid

  • Deposits are applied toward the total project cost

Payment Schedule

  • Payment terms will be outlined in your individual service agreement or proposal

  • Payment may be required upfront, in milestones, or according to a payment plan as specified in your contract

  • All invoices are due within the timeframe specified (typically upon receipt or within 15 days)

  • Late payments may be subject to late fees or project suspension

Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards

  • ACH/Bank Transfer

  • Check (with prior approval)

  • Other methods as agreed upon in writing

Project Cancellation

Client-Initiated Cancellation

If you choose to cancel or terminate services after work has begun:

  • All payments made to date are non-refundable

  • You will be responsible for payment of all work completed up to the cancellation date

  • Any outstanding invoices remain due and payable

  • You will receive all completed work and deliverables up to the point of cancellation

  • Partially completed work may be delivered at our discretion

Company-Initiated Termination

If The Opus & Golds Group terminates the service agreement due to client breach of contract or non-payment:

  • All payments made are non-refundable

  • All outstanding invoices remain due and payable

  • We reserve the right to retain all work product until full payment is received

Service Modifications

  • If you request changes to the original scope of work, additional fees may apply

  • Change orders must be agreed upon in writing before additional work begins

  • Additional charges for scope changes are non-refundable

Satisfaction Guarantee

While we do not offer refunds, we are committed to your satisfaction:

  • We work closely with clients throughout the engagement to ensure alignment

  • Regular check-ins and reviews are conducted to address concerns promptly

  • We will make reasonable efforts to address any legitimate concerns about our work quality

  • Revisions may be included as specified in your service agreement

Disputes and Chargebacks

If you have concerns about our services or billing, please contact us immediately at [email protected]. We will work with you in good faith to resolve any issues. Please note that disputes do not relieve the client of payment obligations for work completed, and initiating a chargeback without first contacting us may result in immediate termination of services and withholding of deliverables.

Governing Law

This Payment and Refund Policy is governed by the laws of New York, United States, and should be read in conjunction with our Terms and Conditions.

Changes to This Policy

We reserve the right to modify this Payment and Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.

Questions

If you have questions about this Payment and Refund Policy, please contact us:

The Opus & Golds Group
Email: [email protected]
Website: opusgolds.com

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