Eden Veterinary Privacy Policy

Last Updated: April 7, 2026

1. Scope and Consent

By using our website or providing your information through our forms, you accept this Privacy Policy and consent to our collection, use, and disclosure of your Personal Data as described here.

2. Information We Collect

We collect information you provide directly to us, including:

Identifiers: Name, phone number, email, and physical address/zip code.

Pet Details: Name, breed, and medical history.

Financial Data: Payment information is processed via secure third-party partners (Stax Payment). We do not store your full credit card numbers.

Distance Data: We use your zip code to calculate travel fees from our Santa Monica base (90401).

3. Cookies and Tracking

We use cookies to ensure our appointment forms and distance calculators work correctly. You can disable cookies in your browser, but it may prevent you from completing your booking.

4. How We Use Your Information

We use your data to:

Schedule and provide mobile veterinary care.

Process payments and issue receipts.

Communicate appointment updates via SMS or email.

Maintain veterinary medical records as required by California law.

5. Sharing of Information

We do not sell your personal data.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request access to the data we collect, request deletion (subject to medical record retention laws), and opt-out of marketing communications.

7. Contact Us

For privacy-related questions, please contact us at:

Eden Veterinary | Email: [email protected] | Phone: (424) 272-0345