These Terms of Service (“Terms”) govern your use of the SBR Services Heating & Air website, services, communications, and SMS/text messaging programs. By accessing our website, requesting service, submitting a form, scheduling an appointment, or communicating with us, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
These Terms are written to comply with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA messaging guidelines, and A2P 10DLC compliance requirements for Go High Level (GHL) registration.
1. Company Information
SBR Services Heating & Air (“Company,” “we,” “our,” or “us”) provides residential and commercial HVAC services throughout Omaha, Papillion, Bellevue, Elkhorn, and surrounding Nebraska areas, including but not limited to:
Air conditioning repair and installation
Furnace repair and replacement
Heating and cooling maintenance
Indoor air quality services
HVAC inspections and diagnostics
Preventative maintenance plans
Emergency HVAC service
Residential and commercial HVAC support
Website: https://sbrserv.com/
Phone: (402) 800-8483
Email: [email protected]
Business Address: 1100 Hickory Hill Rd, Papillion, NE 68046
2. Use of Website
You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws or interfere with the operation of the website.
You may not:
Submit false or misleading information
Attempt unauthorized access to website systems
Use the website for fraudulent purposes
Interfere with website functionality or security
Copy, reproduce, or misuse website content without written permission
We reserve the right to restrict access or terminate services for misuse.
3. Service Requests, Estimates, and Appointments
Submitting a form, requesting service, requesting an estimate, or scheduling an appointment does not create a binding service contract.
All final pricing, scheduling, and scope of work are subject to separate written approval between SBR Services and the customer.
Quotes and estimates may be adjusted based on:
Equipment condition
Site conditions
Scope of work changes
Material availability
Emergency scheduling requirements
Additional labor or repairs needed
Final service agreements will be confirmed separately.
4. SMS Terms of Service
By providing your phone number and opting in, you agree to receive SMS/text messages from SBR Services related to our services.
These messages may include:
Appointment confirmations
Appointment reminders
Service scheduling updates
Estimate follow-ups
Emergency service notifications
Customer support communications
Promotional offers only if separately consented to
Consent for SMS Communications
Customers provide consent by actively opting in through website forms, scheduling forms, estimate requests, service requests, or other written consent methods.
Consent is not a condition of purchase.
We do not use purchased lead lists, scraped contacts, or third-party cold SMS outreach.
5. Message Frequency
Message frequency may vary depending on your interaction with our services.
Most messages relate to appointments, dispatching, service reminders, and customer follow-up.
6. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Customers are responsible for any carrier-related fees.
Carriers are not liable for delayed or undelivered messages.
7. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying:
STOP
After replying STOP, you will no longer receive SMS communications from us unless you opt in again.
For assistance, reply:
HELP
or contact us directly through our website.
Age Restriction
You must be 18 years of age or older to use this SMS service.
8. Privacy Policy
Your privacy is important to us.
Please review our Privacy Policy here:
Privacy Policy:
https://app.gohighlevel.com/v2/preview/oTebxfHYgwOQxx8nbct3
This policy explains how we collect, use, and protect your personal information, including SMS consent and communication practices.
9. No Mobile Data Sharing for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, dispatching, scheduling, CRM management, and technical support, is permitted only as necessary to operate our business.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
10. Payments and Service Agreements
If services are purchased, payment terms will be outlined separately within invoices, proposals, maintenance agreements, or service contracts.
Failure to comply with payment terms may result in scheduling delays, suspension of work, additional fees, or collection actions where permitted by law.
11. Limitation of Liability
To the fullest extent permitted by law, SBR Services shall not be liable for indirect, incidental, special, or consequential damages resulting from:
Website use
Service delays
Emergency scheduling conflicts
Third-party platform outages
Communication interruptions
Estimate variances
Equipment failures outside our control
Conditions discovered after service begins
Our liability shall be limited to the amount paid for services where applicable.
12. Intellectual Property
All website content including text, branding, graphics, logos, service descriptions, and visual materials are the property of SBR Services Heating & Air unless otherwise stated.
Unauthorized use, copying, or distribution is prohibited.
13. Third-Party Services
We may use third-party platforms including CRM systems, scheduling software, dispatching systems, payment processors, and analytics providers.
We are not responsible for service interruptions or failures caused by third-party providers.
14. Changes to These Terms
We reserve the right to update these Terms at any time.
Changes become effective upon posting to this page.
Continued use of our website or services constitutes acceptance of updated Terms.
15. Contact Information
For questions regarding these Terms, services, or SMS communications, please contact:
SBR Services Heating & Air
Website: https://sbrserv.com/
Phone: (402) 800-8483
Email: [email protected]
Business Address: 1100 Hickory Hill Rd, Papillion, NE 68046
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.