SBR Services Heating & Air (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request service, submit a form, communicate with us, or opt in to receive SMS/text messages from us.
This Privacy Policy is written to comply with applicable federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, applicable Nebraska privacy obligations, CTIA messaging standards, and A2P 10DLC compliance requirements for Go High Level (GHL) registration.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
1. Company Information
SBR Services Heating & Air is a licensed and insured HVAC contractor serving Omaha, Papillion, Bellevue, Elkhorn, and surrounding Nebraska areas with residential and commercial heating, cooling, indoor air quality, maintenance plans, and emergency HVAC services. ()
Contact Information
Business Name: SBR Services Heating & Air
Website: https://sbrserv.com/
Phone: (402) 800-8483 ()
Email: [email protected] ()
Primary Service Area: Papillion, Nebraska / Omaha Metro ()
Business Address: 1100 Hickory Hill Rd, Papillion, NE 68046
2. Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Property address
Service request details
Appointment request details
HVAC system concerns and project notes
Billing or project-related information (when applicable)
Communication preferences
IP address
Browser type and device information
Website usage data through cookies and analytics tools
We collect information that you voluntarily provide or that is automatically collected through standard website usage.
3. How We Use Your Information
We use your information to:
Respond to service requests and inquiries
Schedule appointments and service calls
Provide estimates and service updates
Send appointment confirmations and reminders
Deliver customer support
Improve our website and customer experience
Maintain internal business records
Send marketing or promotional communications only when proper consent has been provided
Comply with legal obligations
We do not sell your personal information.
4. SMS/Text Messaging Privacy Policy
If you opt in to receive SMS communications from SBR Services Heating & Air, you may receive text messages related to:
Appointment confirmations
Appointment reminders
HVAC service scheduling updates
Estimate follow-ups
Emergency service notifications
Customer service communications
Promotional offers only if separately consented to
SMS Consent
SMS consent is collected through website forms, service requests, scheduling forms, estimate requests, or other written customer opt-in methods where the customer actively agrees to receive text communications.
Consent is not a condition of purchase.
Message Frequency
Message frequency may vary depending on your service requests and interactions.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
For assistance, reply:
HELP
or contact us directly using the information listed above.
No Third-Party Sharing for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, scheduling, CRM management, dispatching, and technical support, is permitted only as necessary to operate our business.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar tracking technologies to improve website performance and customer experience.
These tools may collect:
Device information
Browser activity
IP address
Pages visited
Time spent on pages
Referral sources
You may disable cookies in your browser settings, though some website functions may not operate properly.
6. Sharing of Information
We may share your information only when necessary with:
Internal employees and authorized staff
CRM and scheduling platforms
Email and SMS communication providers
Payment processors (if applicable)
Website hosting and analytics providers
Legal authorities when required by law
We do not sell, rent, or trade personal information to third parties.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, disclosure, or destruction.
While no system is completely secure, we take commercially reasonable steps to protect your data.
8. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Delete your personal information where legally permitted
Withdraw marketing communication consent
Opt out of promotional messages
To make a request, contact us using the information listed above.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of those third-party websites separately.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Terms of Service
Please review our Terms of Service for additional information regarding the use of our website and services.
Fiind our Terms of Service below.
Terms of Service:
https://app.gohighlevel.com/v2/preview/21EXNsBOIYROQ6IG094m
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or service changes.
Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have questions regarding this Privacy Policy, your data, or your communication preferences, please contact:
SBR Services Heating & Air
Website: https://sbrserv.com/
Phone: (402) 800-8483
Email: [email protected]
Business Address: 1100 Hickory Hill Rd, Papillion, NE 68046
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.