Welcome to Olmeda Pet Studio (“Company,” “we,” “our,” or “us”).
These Terms and Conditions (“Terms”) govern your use of our website, services, software, and review automation platform. By accessing our website or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Services
Olmeda Pet Studio provides software and business solutions designed to help businesses improve their online reputation and customer engagement, including but not limited to:
Automated Google review requests
SMS and email review campaigns
Automated review responses
Reputation management tools
CRM and automation integrations
Customer communication tools
We reserve the right to modify, update, suspend, or discontinue any part of our services at any time.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.
By using our services, you represent that:
You are authorized to act on behalf of your business;
The information you provide is accurate and complete;
You will comply with all applicable laws and regulations.
3. Account Registration
To access certain features, you may be required to create an account.
You agree to:
Provide accurate and current information;
Maintain the confidentiality of your account credentials;
Notify us immediately of any unauthorized account activity.
You are responsible for all activity occurring under your account.
4. Subscription Plans & Billing
Our services may be offered through subscription plans or recurring billing.
By purchasing a plan, you agree that:
Fees are billed according to your selected plan;
Subscription payments may automatically renew unless canceled;
Pricing may change with reasonable notice.
Failure to pay may result in suspension or termination of services.
Free Trials
If a free trial is offered, we may limit eligibility and reserve the right to terminate trial access at any time.
5. Refund Policy
Unless otherwise stated in writing:
Payments are non-refundable;
Partial billing periods are not refunded;
Subscription cancellations stop future billing but do not guarantee refunds for prior payments.
We may review refund requests on a case-by-case basis.
6. SMS Communications & Consent
By providing your phone number and opting in, you consent to receive SMS communications from Olmeda Pet Studio, including:
Account notifications
Service updates
Review request messages
Customer support communications
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to text messages.
For assistance, reply HELP or contact us directly.
You confirm that you have obtained any legally required consent from your customers before sending automated review requests through our platform.
7. Acceptable Use
You agree not to:
Use the service for unlawful purposes;
Send spam, deceptive, or misleading messages;
Violate communication laws or privacy regulations;
Upload harmful code or attempt unauthorized access;
Abuse or interfere with our systems.
We reserve the right to suspend accounts for misuse or suspicious activity.
8. Customer Responsibilities
You are solely responsible for:
Obtaining proper consent from customers before messaging them;
Compliance with applicable marketing and communication laws;
Accuracy of business and customer information uploaded into the platform;
Content sent through review automation campaigns.
You acknowledge that results such as increased reviews, rankings, or business growth cannot be guaranteed.
9. No Guarantee of Results
While our platform is designed to help businesses improve reputation and visibility, Olmeda Pet Studio does not guarantee:
Specific Google rankings;
A certain number of reviews;
Increased sales or revenue;
Specific business outcomes.
Results may vary depending on market, competition, customer behavior, and implementation.
10. Intellectual Property
All website content, branding, software, graphics, text, and materials belong to Olmeda Pet Studio and are protected by intellectual property laws.
You may not:
Copy or reproduce materials;
Reverse engineer software;
Resell or redistribute services without written permission.
11. Third-Party Services
Our platform may integrate with third-party tools and services including:
Google Business Profile
CRM systems
SMS providers
Email providers
Payment processors
We are not responsible for outages, policy changes, or actions taken by third-party platforms.
12. Limitation of Liability
To the fullest extent permitted by law, Olmeda Pet Studio shall not be liable for:
Lost profits or revenue;
Business interruption;
Data loss;
Indirect, incidental, or consequential damages.
Your use of the service is at your own risk.
Our total liability shall not exceed the amount paid for services during the three (3) months prior to the claim.
13. Termination
We may suspend or terminate access to our services at any time if:
These Terms are violated;
Fraudulent or suspicious activity occurs;
Required payments are not made.
You may cancel your subscription at any time.
14. Disclaimer
Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.
We do not guarantee uninterrupted or error-free service.
15. Indemnification
You agree to indemnify and hold harmless Olmeda Pet Studio from claims, damages, liabilities, legal fees, or expenses arising from:
Your use of the service;
Violation of laws;
Improper customer communications;
Breach of these Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction where Olmeda Pet Studio operates, without regard to conflict of law principles.
17. Changes to Terms
We may update these Terms periodically. Updated versions will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of updated Terms.
18. Contact Information
For questions regarding these Terms, contact:
Olmeda Pet Studio Email: [email protected] Website: olmedapetstudio.com
