Privacy Policy
Privacy Policy
1. Introduction
This Privacy Policy outlines how Key Touchpoints ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website, mobile application, and other associated online services (collectively referred to as the "Site" or "Services"). By accessing or using our Site and Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect various types of information, including: - Personal Information: Such as your name, email address, phone number, employer, job title, department, and billing information. - Usage Data: Information about how you use our Site and Services, including your IP address, browser type, and access times. - Cookies and Tracking Technologies: Information collected through cookies, pixel tags, and other tracking technologies.
3. How We Collect Information
We collect information in the following ways: Directly from You: When you subscribe to a newsletter, create an account, make a purchase, request information, set up an appointment, or contact us. - From Third Parties: Information from partners, vendors, suppliers, and other third parties. - Automatically: As you navigate through the Site or use our Services, through cookies, pixel tags, and similar technologies.
4. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: Ensuring the functionality and security of our Site and Services.
- To facilitate account creation and authentication and otherwise manage user accounts: We may process your information so you can create and log in to your
account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfill and manage your orders: We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the services.
- To enable user-to-user communications: We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To request feedback: We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To protect our Services: We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To send you marketing and promotional communications: We may process the personal information you send to us for our marketing purposes if this is under your marketing preferences. You can opt out of our marketing emails at any time.
- To evaluate and improve our Services, products, marketing, and your experience: We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
- To Communicate with You: Sending updates, promotional materials, and responding to inquiries.
- To Improve Our Services: Analyzing usage data to enhance user experience and develop new products.
- To Process Transactions: Managing billing and payments.
- For Advertising and Marketing: Providing personalized content and studying the effectiveness of campaigns.
- For Business Operations: Performing accounting, auditing, billing, and other business operations.
- For Legal and Security Purposes: Protecting our legal rights and complying with legal obligations.
We may share your information with:
- Legal Requirements: Authorities if required by law to comply with legal obligations.
- Service Providers: Third-party vendors who assist us in providing our Services.
- Business Transfers: In connection with any merger, sale of assets, or acquisition.
- Advertising and Marketing Partners: Third-party partners to deliver personalized content and advertisements.
- With Your Consent: Any other person or entity where you consent to the disclosure.
6. Data Security
We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us at [email protected].
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. By using our Site and Services, you consent to the transfer of your information to the United States and other countries where our service providers are located.
9. Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
12. Retention of Your Personal Information
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation concerning our relationship with you.
13. Links to Other Websites and Services
We are not responsible for the practices employed by websites or services linked to or from our Site, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations not operating on our behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure.
14. Do Not Track
Some browsers incorporate a "Do Not Track" (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, our Site does not respond to DNT signals.
15. Information from Children
We do not knowingly collect, use, or disclose information from children under 16. If we learn that we have collected the personal information of a child under 16—or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States per the Children’s Online Privacy Protection Act—we will take steps to delete the information as soon as possible. If you become aware that information of a child under 16 years of age has been provided, please contact us using the methods provided in the Contact Us section.
16. Your Choices & Rights
You may have certain rights regarding your personal information, depending on your location. These rights include:
- Access and Correction: You can request access to and correct your personal information.
- Deletion: You can request the deletion of your personal information, subject to certain exceptions.
- Objection and Restriction: You can object to or request the restriction of the processing of your personal information.
- Data Portability: You can request the transfer of your personal information to another party.
- Consent Withdrawal: You can withdraw your consent to process your personal information at any time.
To exercise these rights, please contact us using the details provided in the Contact Us section.
17. Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/legal/privacy-center.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
To exercise these rights, please contact us using the details provided in the Contact Us section. If you use an authorized agent for this purpose, we may ask you to verify your identity or provide the authorized agent signed permission to submit a request on your behalf.
By using our Site and Services, you agree to the terms of this Privacy Policy. If you have any questions or concerns, please contact us at [email protected]
18. Specific situations where we may share information described in this section and/or with the following third parties.:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information from our servers.
Quick Links
Get In Touch
Torre de la Reina Bldg . 450 Constitución Ave.
Suite 200 San Juan. PR. 00901
Call: 888.510.9050
Email: [email protected]
© Copyright 2025 Key Touchpoints. All rights reserved.