Privacy Policy

Privacy Policy & Notice of Privacy Practices

Effective Date: 08/01/2025

MedQ Medical Supply (“MedQ,” “we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This notice explains how your information is used, how it is protected, and your rights regarding that information.

Information We Collect

We collect information necessary to provide medical supplies and customer support, including:

Name, address, phone number, and email
Order, billing, and insurance information
Medical supply and prescription-related details
Communication preferences, including SMS consent

Protected Health Information (PHI) includes information related to your health condition, treatment, or payment for services and is safeguarded under federal law.

How We Use Your Information

We use your information for the following purposes only:

Treatment: Coordinating with healthcare providers, pharmacies, and suppliers involved in your care
Payment: Billing, insurance verification, claims submission, and authorization processing
Health Care Operations: Internal operations such as quality improvement, staff training, and customer service

We may also contact you with service-related communications such as order updates, delivery coordination, or supply reminders.

SMS/Text Messaging (Customer Care Only)

MedQ Medical Supply uses SMS messaging exclusively for customer care purposes, including order status, delivery updates, account support, and service-related notifications.

SMS Consent. No mobile phone or text messaging data will be shared with third parties or affiliates for marketing or promotional purposes.

Your Rights

You have certain rights regarding the protected health information we maintain about you. These rights may include:

The right to access and obtain a copy of your records
The right to request amendments to your information
The right to an accounting of disclosures
The right to request restrictions on certain uses and disclosures of your information
The right to receive confidential communications of your health information
The right to opt-out of certain communications