Terms of Service

Introduction and Acceptance of Terms

Welcome to C & C Brand Management LLC (“Company,” “we,” “our,” or “us”). These Terms govern your

use of our services, including marketing, CRM systems, automation tools, websites, and related offerings

(“Services”).

By using our Services, you agree to these Terms. If you do not agree, you must discontinue use

immediately.

1. Services and Scope of Work

C & C Brand Management LLC provides services including, but not limited to:

•CRM setup and management

• Marketing automation and campaign management

• Website and funnel development

• Branding and content creation

• Communication systems (email, SMS, call tracking)

• Consulting and business growth strategies

• Print services and design

Service Limitations

We do not guarantee:

• Specific revenue results

• Lead generation outcomes

• Conversion rates

All results depend on client participation, market conditions, and external factors beyond our control.

2. Client Responsibilities

You agree to:

• Provide accurate and timely information

• Approve materials and campaigns promptly

• Maintain compliance with all applicable laws (including CAN-SPAM, TCPA, and other marketing

regulations)

• Use Services ethically and legally

Failure to meet these responsibilities may impact results and does not constitute a failure on our part.

3. CRM, Automation, and SaaS Disclaimer

Our Services may include access to CRM systems, automation tools, and third-party platforms.

You acknowledge that:

• These systems rely on third-party infrastructure

• Downtime, outages, or technical errors may occur

• Deliverability of emails and SMS is not guaranteed

• Platform policies may change without notice

No Liability for Platform Issues

C & C Brand Management LLC is not responsible for:

• CRM outages or downtime

• Message delivery failures (email/SMS)

• Third-party platform suspensions or bans

• Data loss caused by third-party providers

4. Payments, Subscriptions, and Billing

• Services may be billed as one-time or recurring monthly fees

• Subscription services automatically renew unless canceled

• Payments are due in advance of service periods

Late Payments

Failure to pay may result in:

• Suspension of Services

• Loss of access to CRM systems or digital assets

• Late fees

• Reactivation fees

• Termination of agreements

Control of Digital Assets

All digital assets created, managed, or maintained by C & C Brand Management LLC—including but not

limited to domains, websites, funnels, CRM systems, automation workflows, marketing campaigns, and

related infrastructure—shall remain under the control and administrative ownership of the Company

until all outstanding balances are paid in full.

The Company reserves the right to:

• Restrict access to such assets in cases of non-payment

• Suspend functionality or services tied to these assets

• Withhold transfer of ownership or administrative access until all financial obligations are satisfied

Failure to maintain an account in good standing may result in limited or revoked access to businesscritical systems and assets.

5. Refund Policy

All payments made to C & C Brand Management LLC are non-refundable, unless otherwise stated in

writing.

Due to the nature of digital services:

• No refunds will be issued for partially used services

• No refunds will be issued for setup or onboarding fees

• No refunds will be issued due to lack of results

Exception

Refunds may be considered only at our sole discretion in cases of:

• Billing errors

• Duplicate charges

6. Chargebacks and Payment Disputes

By purchasing our Services, you agree:

• Not to initiate chargebacks without first contacting us to resolve the issue

• That chargebacks for valid services rendered are a breach of this agreement

If a Chargeback Occurs

We reserve the right to:

• Immediately terminate Services

• Revoke access to all systems, files, and platforms

• Submit evidence to dispute the chargeback

• Pursue legal action or collections for unpaid balances

You agree to be responsible for any fees, legal costs, or collection expenses associated with recovering

payment.

7. Intellectual Property and Ownership

All systems, templates, workflows, and proprietary processes remain the property of C & C Brand

Management LLC.

Clients are granted a limited license to use deliverables for their business but may not:

• Resell or replicate systems

• Share proprietary workflows

• Claim ownership of underlying systems or frameworks

8. User-Generated Content

You retain ownership of content you provide but grant us a license to use it for:

• Service delivery

• Marketing and promotional purposes (unless otherwise agreed)

You are responsible for ensuring all content complies with copyright laws.

9. Domain Registration, Ownership, and Transfer

In certain cases, C & C Brand Management LLC may purchase, register, or manage domain names on

behalf of the client as part of service delivery.

Ownership and Control

• Unless otherwise agreed in writing, domains purchased by the Company are initially registered

under accounts controlled by the Company

• The Company maintains full control over DNS settings and domain management while Services

are active

Client Rights

• Upon fUll payment of all invoices, clients may request transfer of domain ownership

• The Company will reasonably cooperate with transfer requests

Transfer Conditions and Fees

• Domain transfers are not automatic upon termination

• A transfer and administrative fee may apply

• All outstanding balances must be paid before transfer

Termination Impact

If Services are terminated due to:

• Non-payment

• Breach of Terms

• Chargebacks or disputes

The Company reserves the right to:

• Retain control of domain(s)

• Delay or deny transfer until obligations are satisfied

Third-Party Limitations

Domain transfers are subject to registrar rules, including:

• ICANN transfer restrictions

• Verification processes

• Processing timelines

We are not responsible for delays caused by third-party providers.

10. Acceptable Use Policy

You may not use our Services to:

• Send spam or unsolicited communications

• Violate laws or regulations

• Promote illegal, harmful, or deceptive practices

Violation may result in immediate termination without refund.

11. Termination

We reserve the right to suspend or terminate Services at any time for:

• Violation of these Terms

• Non-payment

• Abuse of systems or staff

Upon termination:

• Access to systems may be revoked immediately

• Data retention is not guaranteed

12. Indemnification

You agree to indemnify and hold harmless C & C Brand Management LLC from any claims resulting from:

• Your business practices

• Your use of our Services

• Violations of laws or third-party rights

13. Disclaimers

All Services are provided “as is” without warranties of any kind.

We do not guarantee:

• Business success

• Lead generation results

• System performance without interruption

14. Limitation of Liability

C & C Brand Management LLC shall not be liable for:

• Lost profits or revenue

• Data loss

• Indirect or consequential damages

Maximum liability shall not exceed the total amount paid by the client in the previous 30 days.

15. Artificial Intelligence (AI) Disclaimer

Our Services may utilize AI technologies.

You acknowledge:

• AI outputs may not always be accurate

• AI-generated content should be reviewed before use

• We are not liable for decisions made based on AI outputs

16. Governing Law

These Terms shall be governed by the laws of the State of Arizona.

Any disputes shall be resolved in Arizona courts or through arbitration.

17. Entire Agreement

These Terms represent the full agreement between you and C & C Brand Management LLC and override

all prior agreements.

18. Contact Information

C & C Brand Management LLC

Email: [email protected]

Phone: 520-261-3991