Privacy Policy

Effective Date: November 2024

Introduction

This Privacy Policy describes how Rayne's Team ("we", "us", "our") collects, uses, and protects your information when you use our website, booking system, and communication channels.

By accessing or using our Services, you agree to the practices outlined in this policy.

Information Collection and Use

We collect the following types of information to facilitate strategy calls and team recruitment:

Personal Information

  • Name, email address, phone number
  • Real estate license information (if applicable)
  • Current employment/team affiliation
  • Career goals and experience level
  • Activity history (for current agents)

Usage Information

  • Data about how you interact with our website and booking system
  • Pages visited, time spent, and referring sources

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, track website performance, and improve our Services.

We use this information to:

  • Schedule and conduct strategy calls
  • Assess fit for team membership
  • Provide relevant training and coaching information
  • Communicate updates and opportunities
  • Improve our recruitment and onboarding process

Sharing and Disclosure

We do not sell your personal information.

We may share your data only under the following circumstances:

  • With trusted service providers (scheduling tools, email platforms, CRM systems)
  • To comply with legal or regulatory obligations
  • To protect the rights, safety, and operations of our team or others

Data Security

We implement commercially reasonable safeguards to protect your personal information, including secure data storage and encrypted communications.

However, no method of online transmission or storage is 100% secure.

Data Retention

We retain your information for as long as necessary to:

  • Process your strategy call request
  • Maintain team membership records (if applicable)
  • Comply with legal obligations

You may request deletion of your data at any time by contacting us.

Communications

By providing your contact information, you consent to receive communications from us via:

  • Email
  • SMS/WhatsApp
  • Phone calls
  • Calendar invitations

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly. Transactional communications (strategy call confirmations, etc.) will continue as needed.

Third-Party Services

Our website may use third-party services such as:

  • Calendly or similar booking systems
  • Google Analytics for website tracking
  • Email marketing platforms
  • CRM systems

These services have their own privacy policies, and we encourage you to review them.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, please contact us using the information below.

Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws.

Any changes will be posted on this page with an updated effective date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Rayne Chua

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