Get in Touch with Us
We'd love to hear from you. Reach out to our friendly team for any inquiries or advice. We're here to help!
Contact Us
Frequently Asked Questions
Answers To Commonly Questions
Do you come to my location or do I need to bring the device?
We’re a mobile IT support service, which means we come to you — at your home, office, or business location. No need to pack up your equipment or travel anywhere. Just book a visit, and our technician will arrive ready to diagnose and fix the issue on-site.
Do you charge a travel fee?
Yes, we charge a standard travel fee, but the exact amount depends on your location. The travel fee will always be included in your quote upfront, so there are no surprises. This helps us cover travel time and ensures we can continue providing fast, reliable mobile IT support across Newcastle and the Central Coast.
How quickly can you come out for on-site support?
We aim to provide same-day service whenever possible. For most Central Coast and Newcastle areas, we can usually be there within a few hours of your booking. If you contact us after hours, we’ll schedule you for the next available time slot that works best for you.
What if I just need remote support?
No problem at all! Many issues can be fixed remotely, saving you time and cost. We can securely connect to your computer and resolve most software, performance, and email problems online. Simply book a remote support session, and we’ll guide you through a quick setup process.