Privacy policy
Privacy Policy
Introduction
Brooks Residential Builders ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our SMS Communication Program. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We may collect and process the following data about you:
1. Personal Identification Information:
• Name
• Email address
• Phone number
• Postal address
2. Technical Data:
• IP address
• Browser type and version
• Time zone setting
• Browser plug-in types and versions
• Operating system and platform
3. Usage Data:
• Information about how you use our website, products, and services.
4. Marketing and Communications Data:
• Your preferences in receiving marketing from us and your communication preferences.
How We Collect Information
We collect information about you in the following ways:
• Direct Interactions: You may provide data by filling in forms on our website or by corresponding with us by phone, email, or otherwise.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
How We Use Your Information
We use the information we collect in the following ways:
• To provide and manage our services.
• To improve our website, products, and services.
• To communicate with you, including sending you SMS messages as part of our SMS Communication Program.
• To send you promotional materials and offers.
• To comply with legal and regulatory obligations.
SMS Communication Program
When you opt-in to our SMS Communication Program, you agree to receive text messages from us related to home improvement services, appointment reminders, promotional offers, and other updates relevant to our services. Message and data rates may apply.
Opt-Out Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the shortcode provided in any of our messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Support Instructions: If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to our support team at [email protected].
Information Sharing
We do not share, sell, or distribute your personal data with third parties for marketing or promotional purposes. However, we may disclose your information to selected third parties in the following circumstances:
• Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as customer support and payment processing.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
You have the following rights regarding your personal data:
• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal data.
• Deletion: You have the right to request that we delete your personal data.
• Restriction: You have the right to request that we restrict the processing of your personal data.
• Portability: You have the right to request that we transfer your personal data to another organization, or directly to you, under certain conditions.
• Objection: You have the right to object to our processing of your personal data.
To exercise any of these rights, please contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy
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