Privacy Policy

A legal disclaimer

Privacy Policy for Macaronda Dynamic Cleaning Service

Effective Date: 30 November 2025

Macaronda Dynamic Cleaning Company Limited ("we," "us," or "our") is committed to

protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your

personal information when you use our services or interact with our website,

www.macaronda.co.uk.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, phone number, email address.

Payment Information: Credit card details, bank account information (collected securely

through our payment processor).

Property Information: Address of the property to be cleaned, access instructions, specific

cleaning requirements.

Communications: Records of correspondence with us, including emails, phone calls, and

online forms.

Website Usage Data: Information about your interactions with our Site, such as IP address,

browser type, pages visited, and referring URLs (collected through cookies and similar

technologies).

2. How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To schedule and perform cleaning services, manage your account, and

communicate with you about your appointments.

Payment Processing: To process payments for our services.

Customer Support: To respond to your inquiries, resolve complaints, and provide technical

assistance.

Marketing Communications: With your consent, to send you promotional emails about our

services, special offers, and company news. You can opt out of these communications at any

time.

Website Improvement: To analyze website usage data and improve the functionality and

user experience of our Site.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with the following parties:

Service Providers: Third-party companies that provide services on our behalf, such as

payment processors, website hosting providers, and marketing automation platforms. These

service providers are contractually obligated to protect your information.

Cleaning Staff: Our employees and contractors who perform the cleaning services.

Legal Authorities: If required by law or legal process, we may disclose your information to

government agencies, law enforcement officials, or other authorized parties.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our

assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal

information from unauthorized access, use, or disclosure. These measures include:

Encryption of sensitive data during transmission.

Secure storage of data on protected servers.

Limited access to personal information to authorized personnel only.

Regular security audits and assessments.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes

outlined in this Privacy Policy, unless a longer retention period is required or permitted by

law.

6. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request that we correct any inaccurate or incomplete

information.

Deletion: You have the right to request that we delete your personal information, subject to

certain exceptions.

Objection: You have the right to object to the processing of your personal information for

marketing purposes.

Restriction: You have the right to request that we restrict the processing of your personal

information in certain circumstances.

Data Portability: You have the right to receive your personal information in a structured,

machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Similar Technologies

We use cookies and similar technologies on our Site to collect website usage data and

improve user experience. You can manage your cookie preferences through your browser

settings.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy

practices of these websites. We encourage you to review the privacy policies of any third-

party websites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly

collect personal information from children under 13. If you believe that we have

inadvertently collected personal information from a child under 13, please contact us, and

we will take steps to delete the information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site

and update the "Effective Date" at the top of this policy. Your continued use of our services

after the posting of changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices,

please contact us at:

Macaronda Dynamic Cleaning Company Limited