Apex Epoxy Surfaces (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, submit a form, communicate with us, or opt in to receive SMS/text messages from us.
This Privacy Policy is intended to comply with applicable federal and state privacy laws, including TCPA (Telephone Consumer Protection Act), CAN-SPAM Act, applicable Nebraska privacy obligations, and messaging compliance requirements for A2P 10DLC registration.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Property address
Service request details
Appointment request details
Billing or project-related information (when applicable)
Communication preferences
IP address
Browser type and device information
Website usage data through cookies and analytics tools
We only collect information that you voluntarily provide or that is automatically collected through normal website usage.
2. How We Use Your Information
We use your information to:
Respond to quote requests and inquiries
Schedule appointments and consultations
Provide project estimates and service updates
Send appointment confirmations and reminders
Deliver customer support
Improve our website and customer experience
Maintain internal business records
Send marketing or promotional communications only when proper consent has been provided
Comply with legal obligations
We do not sell your personal information.
3. SMS/Text Messaging Privacy Policy
If you opt in to receive SMS communications from Apex Epoxy Surfaces, you may receive text messages related to:
Appointment confirmations
Appointment reminders
Project scheduling updates
Estimate follow-ups
Customer service communications
Service-related notifications
Promotional offers only if separately consented to
SMS Consent
SMS consent is collected through website forms, estimate requests, direct customer opt-in, or other written consent methods where the customer actively agrees to receive text communications.
Consent is not a condition of purchase.
Message Frequency
Message frequency may vary depending on your service requests and interactions.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
For assistance, reply:
HELP
or contact us directly.
No Third-Party Sharing for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, appointment scheduling, CRM management, and technical support, is permitted only as necessary to operate our business.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
This language is critical for A2P compliance.
4. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar tracking technologies to improve website performance and user experience.
These tools may collect:
Device information
Browser activity
IP address
Pages visited
Time spent on pages
Referral sources
You may disable cookies in your browser settings, though some website functions may not operate properly.
5. Sharing of Information
We may share your information only when necessary with:
Internal employees and authorized staff
CRM and scheduling platforms
Email and SMS communication providers
Payment processors (if applicable)
Website hosting and analytics providers
Legal authorities when required by law
We do not sell, rent, or trade personal information to third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, disclosure, or destruction.
While no system is completely secure, we take commercially reasonable steps to protect your data.
7. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Delete your personal information where legally permitted
Withdraw marketing communication consent
Opt out of promotional messages
To make a request, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of those third-party websites separately.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Terms of Service
Please review our Terms of Service for additional information regarding the use of our website and services:
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11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or service changes.
Updates will be posted on this page with a revised effective date.
12. Contact Information
If you have questions regarding this Privacy Policy, your data, or your communication preferences, please contact:
Apex Epoxy Surfaces
Website: Visit Website
Email: [email protected]
Phone: 402-660-3429
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.