SMAK is built for stores and franchises, offering customised automation and AI-powered tools to help you turn more leads into loyal customers. With a suite of integrated apps, we tailor the solution to fit your needs, boosting repeat sales and enhancing your brand experience. From pre to post-sales, we create a seamless journey that keeps customers coming back and referring others.

SMAK unites your sales systems, automating essential tasks like lead follow-ups, pre and post-sale communications, review and referral requests. This seamless integration keeps everything running smoothly and consistently, eliminating administrative hassle and ensuring nothing is overlooked.

A key part of what we offer is ensuring that new customers have a memorable post-sales experience, helping to build trust and long-term relationships. This allows you to engage, upsell, and encourage repeat sales and referrals. Unlike national-level solutions, our approach is customised specifically for local stores and franchises, helping you build strong, personal relationships within your community.

Not at all! The only thing you'll ever need to do is fill out a few simple forms. There’s no need to log into overwhelming software or have any technical expertise. We've made this incredibly simple for store and franchise owners.

While SMAK can be customised for other types of businesses, we primarily focus on stores and franchises that want to connect with and grow their local customer databases and communities. Our approach is all about building strong, personal relationships at the local level.

Yes! Here's how:

Enhance Your CRM → If your current CRM lacks advanced automations or other key features, SMAK can fill those gaps and improve efficiency. The best approach depends on your current systems, so we assess this as part of our initial review and diagnosis. If it’s not going to work, we’ll be fully transparent about it.

Integrate & Streamline → We can connect SMAK’s automations with your existing CRM to ensure seamless workflows and data synchronisation. Again, we evaluate this during the initial review to determine the best setup for your business.

No, you won’t have direct access to the different software and apps we use, here’s why:

Preventing Errors → The system is built with multiple automations and integrations that, if altered, will break the processes we have configured for you.

Customised for You → We’ve designed everything specifically for your business, so there’s no need for you to adjust settings. If changes are needed, we can handle them for you as part of ongoing support.

Managed for You → We handle the setup, monitoring, and updates, ensuring everything runs smoothly without you needing to resource or manage the technical side.

Step 1: "Diagnose"

For an investment of $950, the "Diagnose" phase involves a review of both your pre and post-sales systems. We will pinpoint key gaps in your customer journey, identify low-hanging fruit for quick wins, and create a recommended roadmap for improvement. This is designed to give you clear insights into how you can streamline your processes over time for better results.

Step 2: "Quick Wins"

Starting at $1,750, the "Quick Wins" stage focuses on implementing the easiest and highest-impact fixes for your business. We’ll set up key workflows to reduce manual tasks, automate key sales and follow-up processes, and optimise your sales communications to boost conversions. This is perfect for getting fast, impactful results.

Note: After the completion of the Diagnose phase, we can provide a more accurate pricing estimate for the Quick Wins implementation phase based on what we find and how quickly you want to put everything in place.

Step 3: "System Care"

Starts at $99/month, per location. It includes a managed automation service to ensure your systems are always running smoothly, covering the costs of software, third-party apps, integrations, ongoing maintenance, and system updates when necessary. This ensures that all elements of your system are taken care of.

Are there any additional costs?

Software: The $99 base price for one location covers software, third-party apps, integrations, and basic support. However, depending on your specific needs, there may be additional costs for premium services or additional integrations. We’ll always discuss these costs upfront, so you know exactly what to expect.

Design: If landing pages, email templates, or other design elements used for automated communications and campaigns require specialised design work, additional costs will apply. We’ll always discuss these costs upfront, so you know exactly what to expect.

Additional Automations: If you require additional automations, campaigns or some new customised workflows, these will incur additional costs. We’ll always assess your needs and provide an estimate for any extras before proceeding, ensuring full transparency on what to expect.

Getting started is simple! Just reach out to us, and we’ll schedule a consultation to discuss your needs. If you're ready to move forward, the first step will be to 'diagnose', where we’ll review your pre and post-sales systems, pinpoint gaps in the customer journey, identify quick wins, and create a tailored roadmap for improvement.