860-701-9111

132 Cross Rd Waterford, CT 06385

FAQ

Are the any hidden fees?

Waterford Fitness is proud to offer no maintenance or service fees or fees of any kind.

Do you offer family discounts?

We do not offer a Family Discount. We do however offer a first responder/military discount for the 24/7 access.

How do I freeze or cancel my account?

Simply call the business line (860-701-9111) and relay your intentions either person to person or via voicemail for a 30 day notice of cancellation and a staff member will confirm it with you either on the phone or over voicemail

How will I be able to have 24/7 access?

We will using a virtual app called HybridAF that will grant you 24/7 access through the 24/7 Door as long as your membership is up to date.

I am having trouble with my HybridAF access, what should I do

Simply come to or call the gym and make certain your membership is current and your location id code is correct. We will be there to help through any issues.

If I get a 24/7 membership do I get classes as well?

With a 24/7 membership you are allowed to try a single Rise Up class, after that changing memberships is as simple as a call and a talk.

How much is personal training?

Personal Training may differ based on needs, goals and length of sessions. Please just call to set up an appointment to get accurate pricing.

Does Waterford Fitness have free wifi?

Yes, Waterford Fitness DOES have free Wifi, simply ask a staff member which Wifi to use and for the password.

Are there any age requirements?

Yes children under 18 must be accompanied by an adult at the time of signing up and children under 13 must be accompanied at all times.

FAQ image

How does my billing work?

You will automatically be billed once a month by Waterford Fitness until your membership is canceled or if you are on a per session membership.

How do I update my payment information?

Updating your payment information is as simple as calling the gym (860-701-9111) or speaking with a staff member during staffed hours (5AM-7PM)

What happens at the end of my membership term?

Your membership will automatically renew until the gym is notified by a member of their intent to cancel via phone call.

Waterford Fitness© 2022 . Privacy Policy