GoldenHeart Home Care – Terms & Conditions + Privacy Policy (All-In-One)
Effective Date: 01/01/2026
Last Updated: 01/01/2026
Welcome to GoldenHeart Home Care (“GoldenHeart Home Care”, “we”, “us”, “our”). By accessing this website, submitting a form, requesting services, or communicating with us, you agree to the Terms & Conditions and Privacy Policy below.
If you do not agree, please do not use our website or services.
1) Company Information
GoldenHeart Home Care
Phone: 248-232-7715
Email: [email protected]
Service Area: Michigan (Wayne, Oakland, Macomb and surrounding areas)
TERMS & CONDITIONS
2) Use of Website
This website is provided for general informational purposes and to allow individuals to request service information and consultations. You agree not to:
misuse the website,
attempt unauthorized access,
submit false or misleading information,
disrupt site performance or security.
We may modify or discontinue any part of the website at any time without notice.
3) No Medical Advice
GoldenHeart Home Care is a non-medical home care provider. Content on this website is not medical advice and is not a substitute for professional medical diagnosis or treatment. In an emergency, call 911 immediately.
4) Eligibility & Services Disclaimer
Services described on this website may depend on:
client eligibility,
program requirements,
physician orders (if applicable),
payer requirements,
staffing availability,
geographic coverage.
Submitting information on this site does not guarantee acceptance, enrollment, or service approval.
5) Consent to Contact (Calls, Texts, Email)
By submitting your information through our website, forms, or landing pages, you consent to receive communications from GoldenHeart Home Care, including:
phone calls,
SMS/text messages,
emails,
voicemails,
for service follow-up, scheduling, client onboarding, and service-related updates.
Automated Communications
You understand communications may be sent using automated systems.
Opt-Out
You may opt out at any time:
Text STOP to cancel SMS messages
Text HELP for help
Call us at 248-232-7715
Email [email protected]
Message & data rates may apply. Message frequency varies.
Consent is not a condition of purchase.
6) Appointment Requests / Scheduling
If you request an appointment/consultation, you agree that:
appointment times are not guaranteed until confirmed,
we may contact you to confirm details,
cancellations may occur due to staffing or scheduling conflicts.
7) User Submissions
When you submit information to us (name, phone number, etc.), you agree the information is accurate and you have the right to provide it (including if submitting information for someone else).
8) Intellectual Property
All website content, branding, logos, designs, and text are owned by GoldenHeart Home Care and may not be copied, reused, or distributed without written permission.
9) Limitation of Liability
To the maximum extent permitted by law, GoldenHeart Home Care shall not be liable for any damages resulting from:
use or inability to use this website,
reliance on website content,
communication delays,
third-party tools or systems,
errors, outages, or interruptions.
Use of this website is at your own risk.
10) Changes to These Terms
We may update these Terms & Conditions and Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
PRIVACY POLICY
11) Information We Collect
We may collect the following information when you use our website, submit forms, or contact us:
name
phone number
email address
city / state / ZIP code
care needs or service request information
appointment details
communication history
We may also collect technical information such as:
IP address
device type
browser type
pages visited
referring URL
general website usage activity
12) How We Use Your Information
We use your information to:
respond to inquiries and requests
contact you about services
schedule and confirm appointments
provide onboarding and care coordination
improve website performance and user experience
provide customer support
comply with legal and regulatory obligations
prevent fraud or misuse
13) Sharing of Information
We do not sell your personal information.
We may share your information with trusted service providers that help us operate our business, such as:
phone and SMS providers
CRM systems
scheduling systems
website hosting providers
analytics providers
These providers are permitted to use information only for services related to operating our business.
We may also disclose information if legally required, including:
compliance with laws
court orders or legal processes
fraud prevention
protection of rights and safety
14) Cookies & Tracking
We may use cookies and tracking technologies to:
analyze traffic and website performance
improve user experience
support marketing and advertising campaigns
You can disable cookies in your browser settings. Some website features may not work correctly if disabled.
15) Data Security
We take reasonable steps to protect your data using administrative, technical, and physical safeguards. However, no online system is completely secure. You acknowledge that transmitting data online carries some risk.
16) Your Choices & Rights
You may request to:
update your information
opt out of communications
request deletion where permitted by law
To request changes, contact: [email protected]
17) Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect information from children under 13.
18) HIPAA / Sensitive Information Notice
GoldenHeart Home Care may receive information related to care needs. Please do not submit extremely sensitive medical details through website forms unless requested. If HIPAA applies to a situation, we will handle protected information in accordance with applicable law.
19) Contact Us
If you have questions about these Terms & Conditions or Privacy Policy, contact:
GoldenHeart Home Care
Phone: 248-232-7715
Email: [email protected]
