Damages & Liability

D3 Delivery takes reasonable precautions to protect items and property during service. However, we are not liable for damages resulting from:

• pre-existing damage or weak furniture construction
• particle board or ready-to-assemble furniture failures
• improperly packed items
• customer-packed boxes
• natural wear and tear
• circumstances outside of our reasonable control
• restricted spaces, narrow hallways, stairwells, elevators, or doorways

Customers are responsible for securing and removing all valuables, cash, jewelry, firearms, documents, and fragile personal items prior to service.

Any damage concerns must be reported in writing within 24 hours of service completion.

Additional Charges & Billable Time

All moving services are billed hourly unless otherwise stated in writing.

Billable time includes loading, unloading, driving, setup, assembly/disassembly, and customer-related delays.

Waiting on elevators, leasing offices, customer packing, access issues, keys, parking clearance, or other delays outside of D3 Delivery’s control remains billable time.

Additional charges may apply for stairs, long carries, oversized items, assembly/disassembly, packing materials, storage stops, or changes requested during service.

Late Payments, Collections & Chargebacks

Invoices not paid upon completion are considered past due.

Past due balances may incur a finance charge of 1% per month in accordance with applicable North Carolina regulations.

Returned payments, ACH failures, disputed charges, or chargebacks may result in additional administrative fees.

Accounts remaining unpaid may be forwarded to collections or legal recovery services. Customer agrees to be responsible for reasonable collection costs, court costs, and legal fees associated with recovering unpaid balances.