Stop Getting Woken Up at 3am to Find Cover
HeyTeam automatically fills shift cancellations — alerting available officers via app and SMS backup, confirming replacements without anyone picking up a phone. App-based with SMS fallback. No more manual scramble.
App + SMS backup
Live in 24 hours
Free trial included
Trusted by manned guarding firms, control room operators, and ACS accredited companies across the UK
The Problems Every Security Ops Manager Knows
Running 24/7 shift coverage across multiple sites on WhatsApp and phone calls isn't a workflow. It's a liability.
The 3am Emergency Call
An officer calls in sick. You spend 45 minutes ringing through your available list one by one, waking people up, waiting for callbacks. The post stays uncovered. The client notices.
WhatsApp Doesn't Cut It
Group messages get lost. Officers ignore notifications. Someone misses a shift because they 'didn't see it'. You can't prove who was notified and when. One missed post is a contractual breach.
Competitor Apps Let You Down
You mandate SmartTask or Timegate. Officers refuse to install it, it crashes, or there's no signal on site. You're back on WhatsApp within a week. HeyTeam's app is backed by SMS alerts so notifications always get through.
SIA Compliance Risk
A non-compliant officer is deployed because no one checked their licence expiry. The client finds out. You face an ACS audit. The reputational and financial damage is severe.
From Crisis to Covered in Under 5 Minutes
Without HeyTeam: 45 minutes of calls, potentially uncovered posts, one very tired coordinator. With HeyTeam:
Every Feature Solves a Real Security Ops Problem
Auto-Fill on Cancellation
When a guard cancels, HeyTeam automatically broadcasts to available officers and confirms the first to respond. No coordinator required. Even at 3am.
App + SMS Backup Alerts
Guards use the HeyTeam app for shift management. Firms can also enable SMS backup alerts — critical when signal is poor, guards are on a remote site, or haven't opened the app. No other platform offers this fallback.
Customer Security Code
Every deployment comes with a unique security PIN the client uses to verify the officer on arrival. Instant trust, documented verification.
End-of-Shift Checklists
Officers complete digital sign-off checklists via SMS link or app. Incidents, photos, and notes captured automatically. Full audit trail for every shift.
Where's My Crew
Real-time location visibility for officers using the app. Know who's booked on, who's en route, and who hasn't confirmed — at a glance.
SIA Integration
HeyTeam is built with UK SIA compliance at its core. Track officer SIA licence numbers, expiry dates, and deployment eligibility — and ensure only compliant officers are assigned to posts.
Every Competitor Requires Guards to Use an App
SmartTask: 2-3 stars. Timegate: 2.1 stars on Google Play (1,100+ reviews). Guardhouse: 3.3 stars. None can automatically fill a cancelled shift without a human.
"Timegate's guard app is rated 2.1 stars from 1,100+ reviews on Google Play. Guards report GPS errors preventing clock-in while physically on site."
— Google Play Store, March 2026
"Guardhouse guard app crashes during shifts. NFC scanning unreliable. One officer reported it had cost them many missed shifts."
— Google Play Store, March 2026
"SmartTask's own case studies show ad-hoc staff refused to use the app — they added WhatsApp as a workaround. That's not a solution."
— SmartTask published case study
From Security Ops Professionals
⭐⭐⭐⭐⭐
"We used to spend an hour finding cover every time someone called in sick. Now it handles itself. We got our weekends back."
Operations Director
50-officer manned guarding firm
⭐⭐⭐⭐⭐
"We tried SmartTask. Half our officers refused to install it. With HeyTeam, the app works great and SMS kicks in as backup when signal is poor. Adoption was near instant."
Control Room Manager
Regional security contractor
⭐⭐⭐⭐⭐
"The audit trail alone is worth it. Every cancellation, every replacement, every confirmation — documented automatically."
Compliance Manager
ACS-accredited security firm
Pay Per Admin User. Unlimited Officers.
No per-guard licence fees. No contact limits. Pay for the coordinators who manage the platform.
Common Questions from Security Firms
Do officers need to use the HeyTeam app?
Officers use the HeyTeam app for shift management, confirmations, and checklists. Firms can also enable SMS backup alerts — so if a guard is on a site with poor signal, hasn't opened the app, or simply responds faster to a text, the SMS kicks in automatically. Both channels work together, so no notification ever goes missed.
How does auto-fill work at 3am when no coordinator is awake?
HeyTeam monitors incoming messages 24/7. The moment a cancellation is detected, it automatically broadcasts to your pre-configured list of available officers in priority order. The first to reply YES is confirmed and all parties are notified — including you by text. No human intervention needed.
We currently use SmartTask/Timegate — is migration painful?
No. HeyTeam is additive, not a wholesale replacement. Most firms run HeyTeam alongside their existing system during the first month. Officers use the HeyTeam app, with SMS backup enabled for low-signal sites. Because the transition is gradual and the app is straightforward, adoption is typically complete within two weeks.
What's included in the audit trail?
Every shift confirmation, cancellation, replacement broadcast, and officer response is timestamped and logged. You can export records for ACS audits and client reporting. Photos and checklist completions are stored per shift.
How is pricing structured for security firms?
You pay per admin user per month — that covers your operations managers, control room coordinators, and scheduling staff. A typical 100-officer firm with 4 admin users pays £156/month (4 × £39). SMS messages are purchased separately as bundles. A 100-officer firm typically uses 6,000–10,000 SMS per month.
Are you SIA ACS compliant?
HeyTeam provides the coordination layer — scheduling, confirmation, and audit trail. SIA licence validation is on our roadmap for 2026. We integrate with your existing compliance process and produce the documentation you need for ACS audits.
Stop the 3am Calls. Start This Week.
Most security firms are live within 24 hours. Guards need no training. Founding members lock in £20/user/month — permanently.
30-day free trial · No credit card required · Cancel anytime
Built by a construction manager with 15 years managing trade contractors across major UK projects.
© Copyright 2026 HeyTeam Limited, All Rights Reserved.