Terms & Services

Phoenix Island Charters

Effective Date: March 10, 2026

Welcome to Phoenix Island Charters. By booking a charter, using our website, or participating in any of our services, you agree to the Terms and Conditions below. Please read them carefully before making a reservation.

1. Company Information

Phoenix Island Charters provides private yacht charter experiences in the United States Virgin Islands.

Contact Information
Email: [email protected]
Phone: 727-249-7295

Departure Locations
Charters typically depart from:

Sapphire Marina (St. Thomas)

Cruz Bay (St. John)

Lovango Marina

Other pickup locations may be arranged when available.

2. Charter Services

Phoenix Island Charters offers private, fully customizable charters aboard a 37’ Axopar vessel AND Mainship Pilot 30' operated by a U.S. Coast Guard licensed captain.

Typical charter details:

Duration: 3.5–8 hours

Maximum group size: 11 guests

Stops for snorkeling, beaches, and sightseeing

Optional lunch stops at local restaurants (lunch cost not included)

Charter routes and destinations may change depending on weather, sea conditions, or the captain’s judgment for safety.

3. What’s Included

Most charters include:

U.S. Coast Guard licensed captain

Safety equipment exceeding USCG requirements

Snorkeling gear (mask, fins, sanitized snorkels)

Inflatable loungers

Bottled water

Cooler with ice (guests may bring beverages)

Bathroom facilities and shaded seating

Safety instruction for activities

Drone video (upon request and availability)

4. Guest Responsibilities

For everyone’s safety and enjoyment, guests must:

Follow all instructions from the captain or crew

Follow safety rules while onboard

Avoid unsafe or illegal behavior

Supervise children at all times

Phoenix Island Charters reserves the right to end a charter without refund if guest behavior puts safety at risk, violates laws, or damages the vessel.

5. What to Bring

Guests are encouraged to bring:

Towels

Bathing suits

Hats and sunglasses

Underwater camera

Reef-safe biodegradable sunscreen

Personal beverages (BYOB allowed)

Illegal substances are strictly prohibited.

6. Passenger Limit

The vessel can safely accommodate a maximum of 11 passengers in accordance with maritime regulations.

Phoenix Island Charters reserves the right to deny boarding if this limit is exceeded.

7. Booking and Payment

All reservations must be made in advance and are subject to availability.

A charter is considered confirmed once payment has been successfully processed. Payment terms may vary depending on the booking platform or agreement.

8. Cancellation Policy

Customers will receive:

Full refund or credit with at least 72 hours notice of cancellation

Full refund or credit if Phoenix Island Charters cancels due to weather or unforeseen circumstances

If a cancellation is made within 24 hours of the scheduled charter, no refund will be issued.

No-shows will be charged the full charter price.

To cancel or modify a booking, please contact:

[email protected]
727-249-7295

9. Weather Policy

Charters operate rain or shine unless the captain determines conditions are unsafe.

If weather or safety conditions prevent the trip, Phoenix Island Charters may:

Reschedule the charter

Provide a credit

Issue a full refund

The captain’s safety decisions are final.

10. British Virgin Islands (BVI) Travel

Some charters may travel to the British Virgin Islands (BVI).

Guests should be aware:

Additional customs, immigration, and fuel fees may apply depending on the itinerary

All guests must have a valid passport

Visitors must complete immigration and customs clearance at an authorized port of entry

Guests are encouraged to upload passport information in advance to avoid delays.

Phoenix Island Charters is not responsible for denied entry due to missing or invalid travel documents.

11. Liability and Risk

Boating, snorkeling, swimming, and other water activities involve inherent risks.

By participating in a charter, guests acknowledge these risks and agree that Phoenix Island Charters, its owners, captains, and affiliates are not liable for:

Personal injury

Loss or damage of personal belongings

Accidents during normal charter activities

Guests are required to sign a liability waiver before boarding.

12. Damage to the Vessel

Guests are responsible for any damage caused to the vessel or equipment due to negligence, misconduct, or failure to follow instructions.

Repair or replacement costs may be charged to the responsible guest.

13. Photography and Media

Photos or videos may be taken during charters for marketing or promotional purposes.

By participating in a charter, guests allow Phoenix Island Charters to use these images unless a written request is made before the charter.

14. Itinerary Changes

The captain may adjust the charter itinerary at any time due to:

Weather conditions

Sea conditions

Safety concerns

Mechanical issues

Government or port authority regulations

15. Governing Law

These Terms and Conditions are governed by the laws of the United States Virgin Islands. Any disputes will be handled under the appropriate jurisdiction.

16. Changes to These Terms

Phoenix Island Charters may update these Terms and Conditions at any time. Updated versions will be posted on the website with a new effective date.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Phoenix Island Charters
Email: [email protected]
Phone: 727-249-7295