PRIVACY POLICY
Effective Date: April 14, 2026
Company: TUF Roofing & Solar
Website: https://tufroofing.com
Phone: 1-844-I GOT TUF / 1-844-446-8883
Email: [email protected]
Privacy Policy
TUF Roofing & Solar respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, request an inspection, schedule an appointment, contact us by phone, email, or text message, or otherwise interact with our company.
By using our website or submitting information to TUF Roofing & Solar, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
This may include your name, phone number, email address, property address, mailing address, project details, insurance claim information, appointment information, photos or documents you provide, and any other information you choose to submit through our website, forms, chat widget, phone calls, emails, or text messages.
Property and Project Information
We may collect information related to roofing, storm damage, solar removal and reset, gutters, emergency roof protection, commercial roofing, multifamily roofing, inspections, estimates, repairs, replacements, and related services.
Website and Device Information
When you visit our website, we may collect information such as your IP address, browser type, device type, pages visited, time spent on the site, referral source, and general interaction data through cookies, tracking pixels, analytics tools, and similar technologies.
Communication Information
If you contact us by phone, email, web form, chat, or text message, we may collect records of those communications, including message content, call details, appointment details, and follow-up history.
2. How We Use Information
TUF Roofing & Solar may use collected information to:
Respond to your inquiries; schedule inspections or appointments; provide estimates; evaluate roofing, storm damage, solar removal and reset, gutter, commercial, multifamily, or emergency roof protection needs; communicate about your project; send appointment reminders; send estimate or service updates; provide customer service; improve our website and services; process internal records; perform marketing and advertising where permitted; and comply with legal, regulatory, insurance, or business requirements.
3. Calls, Text Messages, and Email Communications
By providing your phone number or email address, you authorize TUF Roofing & Solar to contact you regarding your inquiry, inspection request, appointment, estimate, project, service request, or related business communication.
Where you separately provide consent, we may send text messages related to appointment reminders, inspection scheduling, estimate updates, project updates, service follow-up, storm damage information, promotional offers, or other TUF Roofing & Solar services.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at 1-844-446-8883 or [email protected].
Consent to receive marketing text messages is not a condition of purchasing any goods or services from TUF Roofing & Solar.
4. SMS Consent and Mobile Information
TUF Roofing & Solar does not sell, rent, or share SMS opt-in consent or mobile phone numbers for third-party marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, scheduling, appointment reminders, project communications, and related support services, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate our business and provide services to you. These may include customer relationship management platforms, scheduling tools, website hosting providers, payment processors, email service providers, phone and messaging platforms, subcontractors, suppliers, project managers, inspection personnel, insurance-related service providers, or other vendors necessary to fulfill your request or support your project.
These service providers are authorized to use your information only as necessary to provide services to TUF Roofing & Solar or to support the services requested by you. They are not permitted to use your information for their own marketing or promotional purposes.
We may also disclose information when required by law, regulation, subpoena, court order, insurance process, governmental request, or to protect the rights, safety, property, or legal interests of TUF Roofing & Solar, our customers, or others.
6. Cookies, Tracking, and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure advertising performance, and support marketing efforts.
These tools may collect information about your device, browser, pages visited, referral sources, and interactions with our website. You may adjust your browser settings to block or delete cookies, although some website features may not function properly.
7. Advertising and Remarketing
TUF Roofing & Solar may use advertising platforms, including search engines, social media platforms, and other digital advertising providers, to promote our services.
These platforms may use cookies, pixels, or similar technologies to show relevant ads based on prior visits to our website or interactions with our business. This advertising activity does not include selling or sharing SMS opt-in consent or mobile phone numbers for third-party marketing.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through our website, forms, email, phone, or text message systems.
9. Data Retention
We may retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support customer service or project documentation.
10. Your Privacy Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal, contractual, insurance, project documentation, and business recordkeeping requirements.
You may opt out of marketing emails by following the unsubscribe instructions in the email, when available.
You may opt out of text messages at any time by replying STOP.
11. Links to Other Websites
Our website may contain links to third-party websites. TUF Roofing & Solar is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our website and services are intended for adults, property owners, business owners, property managers, and individuals seeking roofing, solar removal and reset, storm restoration, or related services. We do not knowingly collect personal information from children under the age of 13.
13. Changes to This Privacy Policy
TUF Roofing & Solar may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted means you accept the revised Privacy Policy.
14. Contact Us
For questions about this Privacy Policy or how your information is handled, contact us at:
TUF Roofing & Solar
Phone: 1-844-446-8883
Email: [email protected]
Website: https://tufroofing.com
