Last updated: 28 Feb 2025

This Website (referred to in these “terms of use” as the website) is owned and operated by Lunar Luxe Pty Ltd, who is referred to in this Cookie Policy as “we”, “us”, “our” and similar grammatical forms. We reserve the right to update this Cookie Policy periodically and will notify users of any material changes through a prominent notice on our Website. Your continued use of the Website after such modifications will constitute your acknowledgment of the modified Cookie Policy. Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies. General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.

1. Why do we use “cookies” and other web use tracking technologies?

(a) When you first access our Website, you will be presented with a cookie consent banner. Upon your explicit consent, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The "cookies" that are shared with your computer can't be used to discover any personal information such as your name, address or email address - they merely identify your computer to our Websites when you visit us. You can modify your cookie preferences at any time through our Cookie Settings.

(b) We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.

(c) We collect information using “cookies” and other tracking technologies for the following reasons:

(i) to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;

(ii) to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;

(iii) to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and

(iv) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

(d) Even if you have given us permission to send you emails, you can, at any time,
decide not to receive further emails and will be able to “unsubscribe” from that service.

(e) In addition to our own cookies, we use various third-party cookies from the following providers: Google Analytics: For website traffic analysis and user behaviour tracking, Facebook Pixel: For advertising performance measurement and audience targeting, Hot Jar: For heat mapping and user experience analysis, LinkedIn Insight Tag: For professional audience tracking and campaign optimisation Each third-party provider maintains its own privacy policy and cookie management tools. You can manage these cookies through our Cookie Settings panel in the website footer. Individual opt-out mechanisms provided by each third party, or your browser settings. For detailed information about how these third parties use your data, please visit their respective privacy policies.

(f) We use the following categories of cookies with varying retention periods:

(i) Essential cookies (retained for 1 day) which are necessary for website functionality,

(ii) Functional cookies (retained for 30 days) that enhance your browsing experience,

(iii) Analytical cookies (retained for 90 days) that help us improve our services, and

(iv) Marketing cookies (retained for 180 days) which are used to deliver relevant advertisements. You can manage your preferences for non-essential cookies through our cookie consent tool.

2.        What are your choices regarding cookies?

If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent.
However, if you turn your cookies off, some of our services may not function properly. You can manage your cookie preferences through our Cookie Settings panel, where you can choose to accept or decline specific categories of cookies (Essential, Analytics, Marketing). You can modify these preferences at any time by accessing the Cookie Settings link in our footer. Please note that while Essential cookies are necessary for basic site functionality, you have full control over other categories, though this may affect certain website features and personalisation.