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Need help?

We’re here to answer questions, update your referral, or help resolve any issues.

STILL NOT SURE?

Frequently Asked Questions

Have more questions?

Contact us by phone or chat with us online.

How much does your service cost?

Our service is free for consumers.

If you secure a loan, we may receive a payment from the broker, but it doesn’t cost you anything.

What if I am not happy with the professional I have been matched with?

No problem. You can be matched with another broker.

Please share your feedback, it helps us ensure every professional in our network maintains high service standards.

Why should I use your service instead of going with my local broker?

Not all brokers are made equal.

We work with specialists across all loan types, so you’re matched with the one best suited to your circumstances.

What if I don't want to provide the information you are asking for?

We only ask for the details we need to connect you with the right broker. The more you share, the better the match, but it’s always your choice.

I want to be matched to a specialist broker. How do I get matched?

Just complete our quick online application or chat with our AI Assistant. In minutes, we’ll match you with the right specialist broker for your needs.

How long does it take to be matched to a broker?

Most matches are made within 5 minutes. Brokers usually contact you within 2 hours (business hours). Matches made outside business hours will be contacted the next business day.

How do I update or cancel a request to be matched?

You can message us anytime through the chat button on this site — just type “update my request” or “cancel my request.”


Our system will confirm your details and route it to our team automatically.


You’ll receive an email once your update has been processed (usually within one business day).

Get Matched Now

Our AI Assistant is here 24/7 to get you started.

Property Loans is a referral and broker-matching service.

We do not provide financial or credit advice.

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LEGAL

PropertyLoans.online is a free broker-matching service operated by The Max Effect (ABN 82 613 965 629). We are not a lender or financial adviser. All matched brokers are independently licensed. Your information is only shared with the broker(s) we match you with and is never sold or used for unrelated marketing.

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